ACA Group Remote Jobs USA 2024 | Client Success Associate

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About ACA Group Remote Jobs USA 2024

ACA Group (“ACA”) is the leading governance, risk, and compliance (GRC) advisor in financial services.

We empower clients to reimagine GRC and protect and grow their business.

Our innovative approach integrates advisory, managed services, distribution solutions, and analytics with our ComplianceAlpha® regulatory technology platform with the specialized expertise of former regulators and practitioners and a deep understanding of the global regulatory landscape.

ACA Group Remote Jobs USA 2024 Details

Company NameACA Group
Job RoleClient Success Associate
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.acaglobal.com

Job Description For ACA Group Remote Jobs USA 2024

The Client Success Associate is responsible for supporting Account Executives in maintaining strong, long-term relationships with clients, ensuring client satisfaction, growth, and retention. This role involves proactive communication, problem solving, and understanding of client needs.

  • Guide new clients through the onboarding process, ensuring a smooth transition and a clear understanding of the products and services.  
  • Support Account Executives and clients to foster and maintain strong relationships by conducting regular check-ins and helping with administrative functions.  
  • Identify and address client issues or concerns effectively, coordinating with internal team to provide timely resolutions.  
  • Work to renew client contracts and when opportunities are identified work with the AE/BUSS to upsell additional products or services that align with the client’s needs.  
  • Gather and provide client feedback to share with the product specialist team to improve the product/service.  
  • Start to learn and understand market trends, industry developments, and competitors to identify opportunities or threats.  
  • Maintain accurate and up-to-date records of client interactions, sales activities, and sale-delivery handoffs.  
  • Quarterback “at-risk” situations and work with internal teams to ensure client satisfaction. 
  • Monitor, and action data points from the Client Account Dashboard. 

To Qualify for the role, you will have:  

  • Bachelor’s degree in business, marketing, or a related field (or equivalent work experience)
  • 1-3 years of experience in client success, account management or a related role

Ideally, you’ll also have: 

  • Excellent communication, negotiation, and presentation skills.
  • Strong problem solving and conflict resolution abilities.
  • Customer focused with a genuine desire to help clients succeed.
  • Detail oriented and highly organized.
  • Prior experience with SaaS (Software as a Service) and enterprise software (desirable).
  • Prior experience with professional services (desirable).
  • Demonstrated professional integrity.
  • Dependable, flexible, and adaptable to new ACA initiatives and changing client needs.
  • Ability to exercise discretion and make independent judgments on matters of significance.
  • Ability to work well in a fast-paced, small-team environment.
  • Ability to work independently, multi-task, and prioritize effectively.
  • Ability to establish and maintain effective working relationships with colleagues and clients.
  • Familiarity with CRM software and sales tools.
  • Results-driven, with a demonstrated ability to meet and exceed sales targets.

ACA Group Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your ACA Group Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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