Agorapulse is the social media hub for ROI-driven marketing teams. Social media is the most powerful lever for driving brand recognition, generating leads, and increasing sales. Our patent-pending Social Media ROI dashboard and powerful social media management features supercharge teams to work smarter, faster, and better.
Job Description For Agorapulse Remote Jobs USA 2024
Support prospects and customers in their understanding of how the product works.
Listen to the customer and be responsive and, in the event of a problem or bug, you will be in charge of precisely identifying the problem and reporting it to the technical team.
Maintain deep expert product knowledge.
Participate in support team meetings and help manage priorities for future technical and UX developments and improvements, based on user feedback.
Participate in the beta tests of the new functionalities of the platform.
Participate in the improvement of the Help Centre Articles and internal help material.
The Support Hero reports to the Customer Support Manager and will work in coordination with many support agents located in Europe, Asia, and the Americas.
You are the ideal candidate if :
Customer satisfaction is your top priority.
You have a reasonable understanding of the social media landscape and familiar with the main social networks
You must have a minimum of 2 years experience in a customer facing role, particularly in a remote online capacity. A deep knowledge of SAAS tools and the customer support environment will be a significant advantage.
You are familiar with CRM tools like intercom.io, zendesk.com, etc.
You are comfortable working and learning remotely.
You have experience using asynchronous tools to communicate, like Slack.
You have impeccable communication skills.
You are obsessed with customer service.
You have strong organizational skills.
You are goal- and results-driven.
You are a strong team player but still a self-starter.
You are able to work in a high energy, hyper-growth, startup environment.
You are eager to learn, adapt and perfect your work; you seek out help and put it to good use.
Agorapulse Remote Jobs USA 2024 Application Process
Eligible candidates are advised to open online Apply Link ( Link given bellow).
This link will open on new tab on your browser
Read carefully above job description and double click to apply online
Fill all your academic qualification, skill experience and other mandatory details.
Upload your resume.
Check the details before submitting.
If you are shortlisted, details will be shared through e-mail or phone call
interview and Venue details also will be shared to shortlisted candidates through e-mail.
We wish you the best of luck in your Agorapulse Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
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