Alma Remote Jobs USA 2024 | Customer Experience Associate

Karthik Ps By Karthik Ps
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About Alma Remote Jobs USA 2024

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider.

Alma is available in all 50 states, with over 8,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022.

Alma Remote Jobs USA 2024 Details

Company NameAlma
Job RoleCustomer Experience Associate
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$23.50 Hourly

Job Description For Alma Remote Jobs USA 2024

  • Deliver an exceptional customer experience by advising, guiding, and instructing customers on how to best use Alma’s services through email and phone calls.
  • Learn all of Alma’s systems, product lines, and brand so that you can efficiently work through day-to-day customer operations and embody the Alma brand.
  • De-tangle and explain complicated processes and workflows in an easy-to-digest and clear manner.
  • Triage issues and support tickets that come in that require support from others across the team.
  • Be the voice of the customer, and work cross-functionally to improve the customer experience across all touchpoints.

Who you are

  • You have 1+ years working in customer experience/support or service-oriented roles.
  • You can work five days a week, inclusive of one weekend day per week (e.g. Sun-Thurs or Tues-Sat) and some holidays.
  • You have excellent written, verbal, and interpersonal communication skills — you can write emails and are comfortable getting on the phone.
  • You are comfortable working with computer systems including Google Suite; experience with CRM tools like Zendesk is a huge plus.
  • You are highly organized with an acute attention to detail.
  • You are comfortable with change and learning new skills.
  • You are a creative thinker and problem solver— you’re always exploring how to make something even better or work through issues that require on-the-fly prioritization.
  • You may have experience working at a startup or fast-paced work environment. 
  • You appreciate and can engage with consistent feedback.
  • You have a deep passion for our mission and the future of mental health.

Alma Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Alma Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a Blogger working remotely, and I have a deep passion for recruitment industry since 2015. Whether it's remote jobs, work from home jobs, make money, I'm constantly exploring and sharing my insights.
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