AlphaSense Remote Jobs USA 2024 | Associate, Customer & Product Support

Karthik Ps By Karthik Ps
AlphaSense Remote Jobs USA
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About AlphaSense Remote Jobs USA 2024

AlphaSense is how the world’s most sophisticated companies remove uncertainty from their decision-making. With market intelligence and search built on proven AI, AlphaSense quickly delivers relevant insights from a trustworthy universe of public and private content—including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content. Headquartered in New York City, AlphaSense employs over 1,000 people across offices in the U.S., U.K., Finland, India, and Singapore.

AlphaSense Remote Jobs USA 2024 Details

Company NameAlphaSense
Job RoleAssociate, Customer & Product Support
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$67,000 – $80,000 Yearly

Job Description For AlphaSense Remote Jobs USA 2024

  • Deliver a world-class customer experience.
    • Act as the first line of defense and advocate for all of customers globally to ensure we deliver a consistently positive customer experience through timely responses and effective resolution of queries and issues. 
    • Guide customers through features and functionalities to maximize their experience and fully resolve their challenges or questions. 
  • Provide impeccable customer support.
    • Investigate, diagnose, troubleshoot and find solutions for queries sent through emails and live chats, leading support calls directly with customers as needed. 
    • You will escalate tickets to appropriate teams when needed and will retain a position as the customer’s point person through regular updates and confirming resolution.
  • Act as a key partner to Product and Engineering.
    • You will have a deep understanding of both our product and customers to uniquely collaborate through fielding feedback and feature requests to identify product opportunities and appropriately convey that information to the correct product groups or within specific ongoing initiatives. 
    • You will be responsible for packaging information in an easily accessible and actionable way for technical teams to process and resolve accordingly.
  • Be an expert on our product and continuously build your knowledge.
    • Be an expert on the AlphaSense product by proactively learning, staying up-to-date on new features and filling any gaps in your knowledge
    • Identify areas to improve content and contribute to creating and updating knowledge base articles, tutorials, and other support documentation based on their expertise.

What You’ll Need

  • An intelligent, articulate, consultative and confident client-facing professional with 1-2 years of experience working in a client/product support role.
  • You possess a customer-first mindset and enjoy working through complex problems to find solutions.
  • You enjoy being part of an entrepreneurial team and work diligently to help others when needed.
  • You are a strong communicator and have an innate ability to distill and explain complex issues in simple terms.
  • You are curious, proactive and possess a continuous improvement mindset with the ability to learn quickly and adapt. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job.
  • You have strong attention to detail, effective time management skills and the ability to rigorously prioritize under pressure.
  • You have an interest in AI, technology and software applications.

AlphaSense Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your AlphaSense Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a Blogger working remotely, and I have a deep passion for recruitment industry since 2015. Whether it's remote jobs, work from home jobs, make money, I'm constantly exploring and sharing my insights.
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