Apex Wheels Remote Jobs USA 2024 | Order Processing & Fulfillment Specialist

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Apex Wheels Remote Jobs USA
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About Apex Wheels Remote Jobs USA 2024

Apex Wheels is a close-knit team with a burning passion for anything that can set a lap time on a race track. We’ve been in business since 2007 and our core competency is designing and distributing lightweight performance wheels.

We wake up every day with a mission to eliminate compromise from our enthusiast customers’ pursuit of maximizing vehicle performance. We begin by educating our customers on the fundamentals and then guide them towards the purchase of products that solve their true needs.

The growth of our team and the maturing of our company has opened a new chapter where we expand beyond the BMW market and grow into every active enthusiast community that attends track days.

Apex Wheels Remote Jobs USA 2024 Details

Company NameApex Wheels
Job RoleOrder Processing & Fulfillment Specialist (Remote, USA)
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree/ Associate’s degree
Career LevelEntry Level
Salary$19 – $25/hour
Company Websitewww.apexwheels.com

Job Description For Apex Wheels Remote Jobs USA 2024

As our Order Processing & Fulfillment Specialist, you’ll play a vital role in bridging the gap between our 3PL Warehouse and our Production, Customer Services, Sales, and Purchasing teams to efficiently and accurately fulfill orders and electronically process returns. Your ability to maintain good relationships across departments, with our third-party partners, and with our customers is key. We’re looking for someone who is passionate about getting things right the first time and is in the habit of double-checking work for quality and accuracy.

Your customer-facing soft skills will contribute to an excellent customer experience, especially when resolving order issues that impact our customers. You’ll need to be able to deliver information to customers, verbally and in writing, in a concise, digestible, and compassionate manner, empathizing with the frustrations that can come from shipping delays or other unexpected order issues.

  • Direct to Customer Order Management: Act as a liaison between our contact at 3PL, Production, Customer Service, Sales, and Purchasing teams to provide updates on order status and product issues so that the teams can proactively communicate changes. Review backorders with the goal of providing customers alternative solutions that meet their needs and desired timelines. Review orders suspected of fraudulent activity in the early stages and take appropriate action under the guidance of the Customer Experience Manager. Manage open invoices for accurate recordkeeping and action when needed. Generate invoices and bill orders fulfilled each day.
  • Wholesale Order Management: When orders are ready for fulfillment, enter them into ShipStation, fulfill Netsuite orders to be Shipped, and coordinate freight dimensions to and from our 3PL partner. Partner with customers who have prepared freight shipments to provide dimensions and schedule freight pickup. Electronically prepare international freight orders for our international customers. Handle wire payment processing for our various partners.  Support order processing for customers who did not pay at the time of order.  This includes identifying SKUs that are ready to ship, quoting freight, preparing commercial invoices with freight and customer notifications, and entering payment receipts into NetSuite to begin order fulfillment. Manually process orders with customer-supplied shipping labels via FedEx, UPS, DHL, or via freight and process them into Zendesk.
  • Fulfillment: Handle aging orders in ship station and coordinate with 3PL to track down missing products – this includes inbound and outbound shipments.  Partner with 3PL to ensure that Apex products receive adequate inspection when requested by the Customer Experience team. 
  • Warranty Processing and Returns: Provide input to 3PL regarding the return of damaged products and recycling. Ensure RMAs and warranties are checked in on time, and processed, and the status is communicated to the customer. Help clear and sell the blemished inventory by establishing an eBay storefront to list and sell blemished inventory products. Partner with 3PL to obtain photographs for use on the eBay store. Record and communicate blemishes/defects to engineering. 
  • Develop Standard Operating Procedures for all responsibilities.
  • Other responsibilities as needed.

Requirements

  • Associate’s degree; preferably in manufacturing, supply chain, warehousing, business or another relevant area 
  • 3 years of equivalent//relevant work experience is preferred.
  • Strong attention to detail, organizational skills, a customer-focused mindset, and a proactive approach is required.
  • Excellent verbal and written communication skills, with the ability to de-escalate sensitive customer scenarios.
  • Familiarity with wheels, tires, fitments, and general automotive aftermarket space. 
  • Proficiency in Gmail, Sheets/Numbers/Excel, or other spreadsheet applications.
  • Strong experience with logistics, international shipping and customs, and small package shippers like UPS, Fedex, DHL, etc.
  • Experience in ERP systems (such as Netsuite), logistics systems (such as ShipStation), and demand planning systems (BlueRidge) is preferred.
  • We will give strong preference to candidates who reside in the following states: CA, CO, FL, GA, NJ, OH, OR, PA, TX, WA

Apex Wheels Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Apex Wheels Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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