Attentive Remote Jobs USA 2024 | Client Support Specialist

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About Attentive Remote Jobs USA 2024

Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions.

Infusing intelligence at every stage of the consumer’s purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale.

Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, and Dickey’s Barbeque Pit, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

Attentive Remote Jobs USA 2024 Details

Company NameAttentive
Job RoleClient Support Specialist, West
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level

Job Description For Attentive Remote Jobs USA 2024

We are looking for a driven candidate to join our team as a Client Support Specialist.  You will be the first-responder for Attentive’s entire client base, troubleshooting and resolving technical issues, and helping to reduce and remove friction between our clients and their use of the platform. This role is the face of our product experience and delivers the most outstanding product support in the industry.

This role requires a special combination of high-level professional communication skills, and the ability to analyze, troubleshoot, and resolve complex technical issues. You will interface directly with our clients on a daily basis, become a resident expert on all facets of our platform and the broader ecommerce industry, and work cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be communicating with Attentive clients via email and live chat to provide fast and accurate resolutions for any issues they might encounter.

  • Respond to Attentive client needs via email and live chat, owning that interaction from inception to resolution
  • Troubleshoot technical platform issues
  • Advise our clients on best-practices with the Attentive platform and its use cases
  • Assist clients with urgent needs and help usher them to the best solutions and across our platform and the business
  • Act as first line of defense for triaging & debugging platform health issues
  • Exceed client expectations on response quality, timeliness of responses and overall customer experience
  • Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
  • Help translate customer feedback into specific product requirements

About you

  • 1+ years of support experience
  • 4-year Bachelor’s Degree
  • Prior experience in customer support preferred
  • Keen interest in startups, software, and entrepreneurism
  • Loves working in fast-paced environments
  • Ability to navigate through ambiguity
  • Extremely detail oriented and organized
  • Experience navigating complex work processes, tight timelines, and changing teams
  • Comfortable learning new software (for design, data management, and internal tools)
  • A strong growth mindset

Attentive Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Attentive Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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