Batesville Remote Jobs USA 2024 | Ecommerce Support Representative

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About Batesville Remote Jobs USA 2024

Our vision is a future where every family receives support in remembering and honoring their loved one’s life in a meaningful way. As a partner to thousands of funeral homes across North America, we are actively working to build a strong future for funeral service by:

  • Providing insights and information about the needs and wants of families
  • Delivering innovative products and solutions that matter to families and to the industry
  • Educating consumers about the value of meaningful funerals

Batesville Remote Jobs USA 2024 Details

Company NameBatesville
Job RoleEcommerce Support Representative
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.batesville.com

Job Description For Batesville Remote Jobs USA 2024

As an Ecommerce Support Representative, you will be responsible for ensuring our customers receive exceptional support and assistance with their technical inquiries and challenges. You will serve as the primary point of contact for customer issues, providing basic to intermediate troubleshooting and problem-solving expertise to address customer concerns. Your responsibilities will include documenting and investigating technical issues, collaborating with internal teams to develop solutions, and delivering high-quality support to uphold our commitment to customer satisfaction. This role requires a blend of technical proficiency, strong communication skills, and a customer-centric mindset to effectively resolve issues and cultivate positive customer relationships.

  • Provide timely and accurate responses to customer inquiries by telephone, email, and/or online support database. Resolve customer product issues, application configuration requests, and assist with other areas as requested.
  • Serve as a champion for customers, advocating for their needs and priorities within the organization, and ensuring timely resolution of issues to enhance customer satisfaction.
  • Notify Tier 3 level support and/or developers regarding defects, enhancements, and follow-up to ensure fixes are received, tested, and completed; find workarounds and develop test cases for defects and enhancements.
  • Build technical documentation to ensure knowledge base solutions and standard operating procedures are documented and disseminated.
  • Collaborate with fellow support team members to develop cross-training initiatives aimed at expanding the knowledge base and sharing solutions to commonly encountered issues.
  • Participate in meetings with internal teams to review all ongoing issues to ensure progress continues without delay.
  • Meet all Support targets, KPIs and SLAs (i.e. Live Answer Rate, Cycle Times, etc.), as defined by the organization.
  • Assist in QA testing of new products and review product documentation.
  • Other duties as required.

What You’ll Bring: 

  • Bachelor’s degree (B.S./B.A.) or equivalent from a college or university in Information Systems, Computer Science, or related field; and a minimum of 3-5 years related technical application support experience and/or training; or equivalent combination of education and experience with an emphasis in web-based application support.
  • Strong communication skills.
  • Strong customer focus.
  • Ability to multitask and manage simultaneous issues.
  • Ability to understand and document complex processes.
  • Experience supporting web-based applications.
  • Experience utilizing issue tracking/ticketing tools.
  • Basic understanding of HTML, CSS.
  • Basic understanding of SQL.
  • Ability to collaborate with cross functional teams.
  • Ability to provide night and weekend on-call support on a rotational basis.

Nice to Haves: 

  • Experience supporting web apps on multiple browsers: Edge, Chrome, and Safari preferred.
  • Basic understanding of ecommerce concepts preferred.
  • Experience with CRM or ITSM software preferred.

Batesville Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Batesville Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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