Better Talent Remote Jobs USA 2024 | Client Support Specialist

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About Better Talent Remote Jobs USA 2024

Better Talent is a subscription-based talent solution that blends technology, behavioral science, and a high-touch human element to identify and hire the very best talent.

Our proprietary talent acquisition process allows you to focus on your day to day operations while we optimize and distribute job ads, collect people data, vet qualifications and determine a cultural fit, making your final selection easier, simpler, and less time-consuming.

All for a fraction of the cost of traditional recruiting services.

Better Talent Remote Jobs USA 2024 Details

Company NameBetter Talent
Job RoleClient Support Specialist
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$60,000 – $65,000/year
Company Websitewww.bettertalent.com

Job Description For Better Talent Remote Jobs USA 2024

We are looking for a passionate, self-starting and effective customer service professional to foster long-term relationships with our enterprise and key clients. This pivotal role demands a seasoned professional with a proven track record in client support and a deep understanding of SaaS and/or the vacation rental industry.

sojo provides a unique opportunity to support a platform that provides both physical goods and software to a growing client base of vacation rental managers of all sizes. You will master our internal platform and collaborate closely with cross-functional teams to assess, triage, troubleshoot, and resolve all client requests and issues.

You’ll work closely with Customer Success Managers to deliver tailored solutions, ensuring seamless adoption, client satisfaction, and continued portfolio growth. By leveraging your expertise, strategic problem solving skills, and creativity, you will play a crucial role in driving the success of our high-profile clients and contributing to the evolution of our client account health.

  • Act as the face of sojo by partnering with Customer Success Managers to providing white glove service to our enterprise and key clients
  • Provide clear, thoughtful and empathetic phone, email and chat communication to clients via Zendesk and other internal softwares
  • Troubleshoot client issues relating to our in-house tech, API integrations, physical products and shipping carriers
  • Master our in-house technology platform that manages all product orders, shipping information and client account details.
  • Drive adoption, retention and expansion for a product vacation rental managers love.
  • Help build the foundation of customer success at sojo by establishing and documenting processes, creating customer support content (help center articles, videos, etc.) and developing internal training documentation.

QUALIFICATIONS:

Must haves:

  • A track record of high achievement in your past account management or customer support roles.
  • A passion for outstanding customer support and the role it plays in making the larger team successful.
  • Strong interpersonal skills with an ability to communicate complicated technical concepts clearly and thoughtfully to clients.
  • A natural curiosity and desire to dive into issues and understand the true root cause.
  • Experience balancing multiple customer needs simultaneously and independently prioritize your workday.
  • Highly adaptable, easily acclimating to a rapidly changing business and industry.
  • A drive to identify creative ways to improve the customer experience and suggest new, out-of-the-box ideas
  • An interest in personal and professional growth, as you’ll have exposure to many facets of our day-to-day business and the opportunity to grow into new roles within the company

Nice to haves:

  • You’ve been an early hire at a fast-growing startup before
  • Experience in the growing vacation rental industry
  • Experience working in software (or a natural ability to learn and adopt new tools)

Better Talent Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Better Talent Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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