Bluesight Remote Jobs USA 2024 | Customer Success Manager

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About Bluesight Remote Jobs USA 2024

Bluesight solves supply chain inefficiencies and reduces risk by using AI and machine learning to surface actionable analytics for every step of the medication lifecycle.

Through our suite of Medication Intelligence™ solutions, Bluesight brings simplicity, visibility, and predictability to the complex world of medication management.

More than 1,600 U.S. and Canadian hospitals utilize Bluesight solutions to optimize their hospital’s pharmacy practices by improving efficiency, reducing medication costs, and increasing compliance and safety.

Bluesight Remote Jobs USA 2024 Details

Company NameBluesight
Job RoleCustomer Success Manager
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$70,000 – $80,000/year

Job Description For Bluesight Remote Jobs USA 2024

We’re looking for a Healthcare Customer Success Manager to grow trusted relationships with our hospital customers and ensure their long-term success. He/she will own the day to day relationship with a book of customers and maintain a holistic, data-driven view of their overall experience with every team and Bluesight solution.

The CSM interfaces with customers, builds relationships across the customer organization, specifically at the Executive-level, and leverages these relationships to improve product utilization, demonstrate and communicate product value, and ensure overall satisfaction is achieved and maintained over the long term.

  • Be knowledgeable in the entire product suite/all lines of business, function as the lead contact and advisor to customers about solutions, best practices, and guide them to the right person/team to support them as needed for specific requests. 
  • Influence future lifetime value through higher product adoption, user growth, customer satisfaction, documented ROI and overall health scores.
  • Vary service approach based on customer segmentation and delivery playbooks
  • Identify customer expectations and desired outcomes at the different levels/roles within the organization and create success plans that align use cases with customer objectives
  • Drive escalation of client issues and potential risk, quarterback the risk mitigation process, and ensure successful resolution of issues 
  • Acquire and maintain customer references
  • Monitor and respond to NPS survey feedback and Customer Health scores 
  • Work cross-functionally with Renewals Specialist to secure renewals, identify new revenue opportunities, and identify areas of renewal risk
  • Achieve annual renewal and growth targets in partnership with Renewals Specialist

Core Responsibilities:

  • Develop Healthcare Executive Relationships and Present Executive Business Reviews (EBRs)
  • Build trusted relationships with healthcare executives and key stakeholders within the customer organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes
  • Conduct regular business reviews with healthcare executive-level stakeholders, and ensure all value assumptions remain valid and the relationship is producing value and return
  • Proactively analyze gaps between current state and optimal state and effectively communicate recommendations that lead to value
  • Track and report on key metrics for customer

Bluesight Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Bluesight Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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