Business Insider Remote Jobs USA 2024 | Client Success Associate

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About Business Insider Remote Jobs USA 2024

Business Insider is a global journalism company that covers the world of  business, tech, innovation, and beyond. With headquarters in New York and offices in San Francisco, Los Angeles, London, Belfast, and Singapore, we reach an audience of more than 375 million with storytelling that’s fascinating, unexpected, and always helpful.

As a company, we strive to be inspiring and effective, we value Diversity, Equity, Inclusion, and Belonging. Our company motto is “get better every day,” which means we value all people. Diversity reflects the different life experiences, identities, and perspectives that make each of us unique.

Business Insider Remote Jobs USA 2024 Details

Company NameBusiness Insider
Job RoleClient Success Associate
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$65,000 – $70,000/year

Job Description For Business Insider Remote Jobs USA 2024

The Client Success Associate will work directly with a Senior Client Success Manager to collaborate cross-functionally with our Sales, Marketing, Operations and Finance teams to ensure our client partnerships are successful. The Client Success Associate will manage all operational aspects of their campaigns during the post-sale cycle, providing an end-to-end experience for our direct and programmatic advertising partners.

The Client Success Associate will be partnership-oriented, bringing great communication and listening skills to the role. This person will have strong problem-solving skills and an ability to deep-dive into data to understand trends. This person will be comfortable managing campaign performance, database entry and making actionable recommendations to internal partners. They are a team player who is excited about working in an inclusive environment and getting better every day. 

The Client Success Associate will report to the Associate Director of Client Success (based on the West Coast).

  • Provide detailed and accurate operational service on direct and programmatic digital advertising campaigns; acting as the primary contact for optimizations, billing and be the liaison with Ad Ops, Media Planning & Strategy and sales
  • Work closely with Senior CSM, sales and media planning counterparts in an assigned pod, providing regular feedback and communication on campaigns delivery and optimizations 
  • Become an expert on all sold campaign elements – creating kick-off call deck templates, tracking templates, and final billing reports 
  • Work closely with the ad operations, media planning and project management teams to monitor creative implementation, media execution, delivery and performance; ensure campaign KPIs are optimized and achieved throughout the campaign life cycle.
  • Analyze campaign performance metrics, providing real-time optimization recommendations, and creating mid-campaign insights 
  • Work with the ad operations team to troubleshoot any creative issues that impact tracking or reporting to ensure limited discrepancies.
  • Stay on top of pacing issues and any potential revenue movement within our OMS to ensure accurate revenue forecasting for your Senior CSM partner to escalate issues as necessary.
  • Own the submission of monthly billing for all assigned campaigns; collaborate with the billing manager and finance team to ensure billing is submitted and reconciled in a timely manner.
  • Begin the wrap report process, including strategic and thoughtful campaign recaps, learnings, recommendations, and performance insights.

The Ideal Candidate Has:

  • Experience in digital advertising, specifically experience with campaign management or media planning at a publisher or agency.
  • Working knowledge and understanding of the programmatic advertising ecosystem.
  • Working knowledge and understanding of data segmentation, nuances of cookie vs. cookieless targeting and data / content insights 
  • Experience being managed remotely and working with remote teams.
  • Strong technical skills and experience with ad technology platforms, digital marketing platforms, social media platforms, and analytics tools (such as: Salesforce, Permutive, AdBook, Boostr, Operative, GAM, Google Analytics,, Pressboard, Meta, and TikTok).
  • Strong time management skills, attention to detail, organizational skills, multi-tasking abilities, written and verbal communication skills, problem-solving and negotiation skills. 
  • Thrives in a fast-paced, deadline-oriented environment; is flexible and adaptable; is a self-starter, collaborative and intrapreneurial.
  • Proficient working knowledge of Microsoft Office Suite & Google Suite.

Business Insider Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Business Insider Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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