Cedar Remote Jobs USA 2024 | Patient Success Advocate

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About Cedar Remote Jobs USA 2024

Cedar’s mission is to empower us all to easily and affordably pursue the care we need—and is fulfilling that mission by powering multi-party integrations throughout the healthcare ecosystem.

With an innovative platform that connects providers and payers, Cedar empowers healthcare consumers with an optimized and connected end to end experience—all powered by data science and interactive design.

Cedar Remote Jobs USA 2024 Details

Company NameCedar
Job RolePatient Success Advocate
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Company Websitewww.cedar.com

Job Description For Cedar Remote Jobs USA 2024

The Patient Success Advocate position serves as the liaison between the patient and healthcare provider supporting our patients through the following channels: live chat, phone, and email communications. In addition, patient advocates act as account managers to holistically manage the medical billing process and anticipate potential billing issues. We believe that all patients deserve to have a pleasant and efficient healthcare billing experience.

  • Manage on average 60-80 incoming and outgoing patient calls regarding medical bills
  • Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaign
  • Run and follow through on escalations to the healthcare provider
  • Lead the payment posting process and follow up on defaulted payments
  • Appropriately follow up with insurance and other third parties
  • Meet assigned team and individual metrics related to satisfaction and collections performance

Skills and Experience

  • 2-3 years of customer service experience via phone or call center
  • 1-2 years of medical billing, insurance or related healthcare experience
  • Experience navigating electronic medical record systems (preferably Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)
  • Proficiency in Google Suite
  • Ability to toggle between multiple systems and efficient typing skills
  • Excellent verbal and written communication skills
  • Self motivated individual with exceptional attention to detail
  • Ability to show empathy and passion for outstanding customer service
  • Excellent problem solving and critical thinking skills
  • Open to ambiguity and ever changing environment
  • We’re looking for someone willing to be flexible with their schedule from time to time
  • This is a fully remote position, and as a result will require access to a nice private space.

Cedar Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Cedar Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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