Chainalysis Remote Jobs USA 2024 | Customer Support Specialist

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About Chainalysis Remote Jobs USA 2024

Chainalysis offers cryptocurrency investigation and compliance solutions to global law enforcement agencies, regulators, and businesses as they work together to fight illicit cryptocurrency activity.

Backed by Benchmark and other leading names in venture capital, Chainalysis builds trust in blockchains.

Chainalysis Remote Jobs USA 2024 Details

Company NameChainalysis
Job RoleCustomer Support Specialist
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$58,000 – $84,000 – $109,000/year
Company Websitewww.chainalysis.com

Job Description For Chainalysis Remote Jobs USA 2024

We’re looking for a Customer Support Specialist who will support the Chainalysis platform and applications throughout their lifecycle. This role will provide best-in-class first-line customer support to our global customer base, focusing on regional timezone coverage. You’ll work with customers via email, chat, and phone to support all technical and product issues and account administration work, including customer account configuration/set-up, account access support, and internal admin requests. 

The ideal candidate will be detail-oriented, empathetic, and have a customer-first approach, and possess solid written communication, technical troubleshooting, and time management skills.

  • Build a close-to-expert understanding of our products and services. 
  • Respond to customer inquiries regarding the Chainalysis platform and ensure the customer finds a satisfactory solution.
  • Partner with Customer Success, Sales, and/ or Engineering to help identify product issues and resolve them.
  • Partner with senior members of the support department to identify and provide support for process improvements on all aspects of the support role.
  • Answer advanced product usage and technical questions across our product suite.
  • Proactively engage with the various customer profiles that make up our customer base.
  • Seamlessly switch from reactive inbound support requests via email, chat, and phone channels to proactive outreach for new and existing customers.

We’re looking for candidates who have: 

  • Technical support experience working directly with software products with an understanding of how RESTful APIs, SaaS, and On-Premises software solutions work.
  • Experience working in Zendesk or an equivalent Customer Support platform is a plus.
  • High attention to detail with the proven ability to manage competing tasks, set priorities, and follow up on client requests in a fast-paced environment.
  • Emotional intelligence and an empathetic propensity to read between the lines and understand what the customer is saying (and what they mean).
  • Technical curiosity, with the ability to explain seemingly complex technical terms in easy-to-understand terms.
  • Excellent written and verbal communication skills.
  • A desire to build a career in the exciting Web3, blockchain, and crypto space.
  • A desire to advance your career in a Customer Experience organization.
  • US citizenship as you may be supporting some of our government customers in the United States of America.

Chainalysis Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Chainalysis Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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