Cityblock Health Remote Jobs USA 2024 | Outreach Specialist

About Cityblock Health Remote Jobs USA 2024

Cityblock was founded in 2017 as the first tech-driven provider for communities with complex needs.

We deliver better care to where it’s needed most, investing upstream in highly personalized, prevention-oriented health and social care to ultimately drive down costs and improve outcomes.

Our tech enables scale by bringing together practical information, coordination, and communication for our members and our care teams.

Cityblock Health Remote Jobs USA 2024 Details

Job Description For Cityblock Health Remote Jobs USA 2024

As a Telephonic Outreach Specialist, you are responsible for virtually connecting with members who are eligible for Cityblock services, and engaging with them around their needs.  This initial series of conversations with members begin the intake process, and are the stepping-off point from which a member is connected to a Community Health Partner to develop a long-term relationship. 

Until this connection is fully made, you are the member’s point person, available and accessible to assist with whatever may be needed, to troubleshoot, to educate, and to be a listening ear.  You work alongside, and are supported by, each member’s care team.

• Providing telephonic/virtual outreach and engagement services for each eligible member.
• Leveraging available data from Commons to learn more about potential members and inform your outreach processes. 
• Reviewing pre-populated demographic information and documenting accurate information and emergency contacts within Commons.
• Collecting verbal and written consent for eligible members.
• Initiating the intake process and handoff to the care team. 
• Engaging and fostering trust quickly with members, acting as the face of Cityblock and the key point-of-contact to assist members prior to full enrollment.
• Communicating urgent needs and other pertinent information to care teams.
• Going above and beyond to connect with patients and their partners in a non-judgmental, respectful and empathic manner, to meet their needs, and to provide feedback to the system as a whole as we strive to do better every day. 
• Working daily within Commons to collect data, organize information, track tasks, monitor performance, and communicate with care team, members, and family members. 
• Providing feedback to the product development team, and, over time, becoming part of a super-user group to assist in onboarding and supporting other

Requirements for the Role:

• 1 year minimum of experience 
• Driver’s License Required
• Knowledge of operations, understanding of change management, ability to adapt
• Demonstrated ability to conduct secondary research
• Proficiency in tech platforms, Google, EHR systems
• Can foster trust quickly over the phone
• Demonstrated strong Engagement Skills 
• Comfortable providing telephonic, written, and digital outreach
• Strong customer service mindset and a passion for Cityblock’s mission and members
• Demonstrated awareness to find out more about members and provide a better service.
• Ability to communicate information and ideas clearly and articulately both in oral and written form. 
• Demonstrated use of appropriate language, style and methods depending on the audience and the purpose of communication.
• Able to convey complex information clearly.

Cityblock Health Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your Cityblock Health Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.