CivicPlus Remote Jobs USA 2024 | Technical Support Engineer

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About CivicPlus Remote Jobs USA 2024

CivicPlus is the only government technology company exclusively committed to powering and empowering governments to efficiently operate, serve, and govern through the use of our innovative and integrated technology solutions purpose-built and supported by former municipal leaders and award-winning support teams.

When many residents hear the word government, they think of federal and state leaders and agencies.

However, in reality, residents interact more with the local leaders whose work and initiatives impact them directly where they live, work, play, and raise their families.

CivicPlus Remote Jobs USA 2024 Details

Company NameCivicPlus
Job RoleTechnical Support Engineer
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$47,400- $65,000/year
Company Websitewww.civicplus.com

Job Description For CivicPlus Remote Jobs USA 2024

A Technical Support Engineer II provides exceptional customer service and technical support for all CivicPlus products for both clients and staff. CivicPlus uses email, support tickets, live chat, and phone call-based channels to provide world class support and customer service to clients. The Technical Support Engineer II must be able to communicate effectively, provide technical solutions across all channels of client inquiry, and coach or advise staff for improvement possibilities.  In addition to fulfilling the Tier II related support responsibilities the Technical Support Engineer II will also collaborate with internal account management teams to support our largest and most strategic customers.

  • Complete customer facing work that supports and configures the software used in government system implementations
  • Build strong and effective working relationships with peers, management, and customers
  • Establish cadence for customer communication for designated strategic accounts
  • Provide excellent tier I and tier II customer service, technical troubleshooting, and problem resolution with user-friendly explanations
  • Identify and address customers critical technical issues (escalations) and non-technical issues and coordinate necessary support activities. May include troubleshooting and solving escalated customer issues directly with the appropriate engineering teams within NetApp, as well as 3rd party vendors for multi-vendor issues. 
  • Document all reported issues and ticket information via ticket management software shared between Support and Product Engineering
  • Escalate incidents that cannot be resolved based on specified time frames to relevant team members
  • Take ownership of reported technical issues and monitor support queues to identify trends, communicate, and utilize appropriate resources to resolve respective issues
  • Assist in training and advising staff on new tools, enhancements, processes, and systems

There is no perfect candidate, but we are looking for:

  • Excellent interpersonal skills, be pro-active and a self-starter
  • Strong written and verbal communication skills
  • Customer-focused to anticipate client needs and concerns
  • Ability to manage and prioritize multiple task / deadlines
  • Strong technical and analytical skills (HTML, CSS, and JavaScript)
  • Driven to improve through training, personal growth, and other means
  • SQL knowledge and experience (Preferred)
  • Degree in Information System Technology or comparable experience (Preferred)

CivicPlus Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your CivicPlus Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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