Cognosante Remote Jobs USA 2024 | DOL Customer Service Representative

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Cognosante Remote Jobs USA
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About Cognosante Remote Jobs USA 2024

At Cognosante, we help create a safe, healthy, more equitable nation for all. Federal agencies who deliver exceptional public services and programs choose us for our innovative mindset and unwavering dedication to moving their missions forward.

Applying practical expertise to build solutions that leverage leading technologies, Cognosante partners with healthcare, civilian, and defense agencies to realize program outcomes and performance.

Cognosante Remote Jobs USA 2024 Details

Company NameCognosante
Job RoleDOL Customer Service Representative
Job TypeFull Time
Job LocationRemote US
EducationHigh School diploma/Bachelor Degree
Career LevelEntry Level
Salary$17.20 – $20.60/year
Company Websitewww.cognosante.com

Job Description For Cognosante Remote Jobs USA 2024

The Customer Service Representative (CSR) plays a significant role on a fully remote team that supports the DOL-NCC. As a CSR, you will be part of a team that supports the overall mission of the NCC by handling daily interactions with the American public.

As a CSR, you will have the opportunity to utilize your customer service skills and experience, as well as critical thinking skills, to support American consumers who have labor-related questions, such as questions about paychecks, how to contact a specific department or Government agency, and safety concerns in the workplace. During the handling of these inquiries, you will use a cloud-based telephony system and a Customer Relationship Management (CRM) tool for research and informational purposes. A successful candidate will be able to work independently as well as part of a larger team which supports one another throughout the day.

What qualifications do I need?

(Candidates who do not meet the required qualifications will not be considered.)

  • High School diploma or General Educational Development (GED) certificate
  • A minimum of two years call center customer service experience
  • Oral and written communication skills sufficient to facilitate clear and accurate information exchanges with customers
  • Ability to control the pace, flow of the inquiry, and manage call time effectively
  • Ability to handle inquiries and requests in a courteous and professional manner, including calls received in crises, and/or from abusive callers
  • Ability to listen to, empathize with customers, and acknowledge their concerns
  • Ability to follow protocol and to apply sensitivity and discretion in handling confidential information
  • Ability to gather and document information to determine a customer’s needs, apply problem solving skills, and resolve the inquiry/request effectively
  • Computer and keyboarding skills sufficient to record information from the inquirer in an accurate and efficient manner
  • Ability to use the web to search and retrieve information
  • Ability to respond to inquiries from the hearing, speech, and visually impaired, as well as other physically impaired callers using appropriate equipment
  • Ability to take direction within a team setting and complete team-related work promptly
  • Equivalent to a low-risk public trust background investigation

What additional characteristics will help me thrive? 

  • Proficient in the use of MS Office including Word, Excel, PowerPoint, and Outlook
  • Able to work in a fast-paced environment

Cognosante Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Cognosante Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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