CoreLogic Remote Jobs USA 2024 | Customer Support Associate

About CoreLogic Remote Jobs USA 2024

As a leading provider of property insights and innovative solutions, we use our network, scale, connectivity, and technology to deliver faster, smarter, more human-centered experiences that build better relationships, strengthen businesses, and ultimately create a more resilient society.

Our work is directly involved with the largest asset class in the world — property. And that means what we do has real impact on people across the globe.

Our teams of housing economists, data scientists, technologists, and climate experts develop solutions that simplify the complexities of the property industry.

CoreLogic Remote Jobs USA 2024 Details

Job Description For CoreLogic Remote Jobs USA 2024

The CoreLogic Associate Customer Support position is a help desk, front line support for legacy NextGear Solutions and CoreLogic customers.  The position supports both training and troubleshooting assistance by providing consistent, high quality, efficient, friendly, and knowledgeable service.

• Answer incoming channels (chat, voice, voice mail, web, and email inquiries) on basic customer issues.  For example, and not limited to, general and technical software questions, password recovery, database, and web site navigation inquiries.
• Actively work on open and solving interaction types within individual and team queues.
• Actively listen, document, and analyze information about the customer’s inquiry and determine appropriate resolution.
• Follow proper escalation procedures to the next level of support and include all necessary information.  For example, job number, screen capture, username, step by step recreation of the issue.
• Solve at least 80% of incoming interactions on the first try.
• Achieve and maintain above a 90% customer satisfaction score.
• Provide support for identified defects or database issues where solutions already identified.
• Ensure all interaction types logged with the appropriate level of data in the help desk customer ticket tracking system.
• Promote a professional help desk image by offering a consistent, high quality, efficient, friendly, and knowledgeable service to internal and external customers.
• Demonstrate an understanding of help desk priorities and goals with an active participation.
• Responsible for staying signed into the help desk phone system and actively working during designated shift.

Job Qualifications:

• High school diploma or equivalent and/or related work experience required, Bachelor’s degree with degree or courses in MIS, CS, or similar preferred.
• At least one year of customer service or software quality assurance experience required, with technology-related customer service experience preferred.
• Open to weekend and/or non-traditional shifts.
• High energy, a self-starting team player.
• High sense of urgency and follow-through.
• A natural problem-solving personality, driven to solve puzzles.
• Comfortable working in a fast-paced, unstructured environment, with outstanding ability to think on your feet and learn quickly.
• Typing of at least 50 words per minute required.
• Clear communicator with good spelling and grammar skills.
• Knowledge of construction industry or accounting basics are a plus.

CoreLogic Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your CoreLogic Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.