Cresta Remote Jobs USA 2024 | Customer Engineer

About Cresta Remote Jobs USA 2024

Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results.

We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans.

Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holliday Inn.

Cresta Remote Jobs USA 2024 Details

Job Description For Cresta Remote Jobs USA 2024

All Customer Engineers come with a certain degree of domain expertise in CX and its ecosystem, such as Call Center infrastructure, Chat platforms, AWS services, Workforce Management, Automation, ChatBots, CRM, and Integrations, but at the heart of it, are great software engineers.

Customer Engineers are expected to work as Solution Architects who are expected to be the single source of truth around how Cresta integrates to other platforms such as Call Center and Chat Infrastructure, and the technical merits of such integration.

As a Customer Engineer you will be part of a team delivering Cresta’s cutting edge solutions to enterprise contact centers.  Your technical skills and acumen will be a critical part of how we deliver meaningful results with our real time coaching and agent efficiency offerings.  You’ll be part of  a quickly growing team of resources who are dedicated to customer project delivery as we onboard our growing customer base. In addition you will be expected to take part in Sales calls where necessary and remove technical barriers.

To be successful in this role, you’ll need to be a full-stack developer with an eye for customer value and understand “why”.  You will work on several customer projects at a time and deliver results on time, so it is critical to be able to manage your time and deliver work with minimal supervision.

• Pre-sales: Problem solving with end-customers to determine an integration approach.
• Post-sales: Meet deadlines as established by project Implementation Managers and other stakeholders
• Along the way, Design, build and deploy applications using Cresta SDKs, libraries and APIs.  These applications will be integrated with contact center chat or phone platforms.
• Provide updates on work
• Participate in testing of deployed applications, troubleshooting and bug fixes
• Hands on experience in Go, Python and Javascript

We are looking for someone who:

• Operates with the enthusiasm of a salesperson, the confidence of a samurai wrestler and the precise delivery of a surgeon
• Experience in Contact Center and Customer Experience technologies such as AWS Connect, Genesys, Five9, etc. is highly desirable.
• Ability to use APIs and SDKs to build value added solutions
• Experience with AWS and Git
• Think big, deliver simple
• Highly organized: able to manage complex internal and external processes with many different stakeholders and timelines ensuring that all parties are kept in the loop with clear notes, action items, and next steps to keep projects on track and successful.
• Able to forge strong external relationships with external technical stakeholders and in general able to take a consultative and strategic approach to solving customer problems.

Cresta Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your Cresta Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.