Daktronics Remote Jobs USA 2024 | Technical Support Engineer

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Daktronics Remote Jobs USA
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About Daktronics Remote Jobs USA 2024

Honest. Helpful. Humble.

Our core values are shown through our people, products and processes.

We are…

  • Growth-oriented college students & hands-on makers
  • Innovative engineers & designers
  • Solutions-focused sales & support professionals …from every part of the world.

Daktronics Remote Jobs USA 2024 Details

Company NameDaktronics
Job RoleRemote Technical Support Engineer
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree/Associate Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.daktronics.com

Job Description For Daktronics Remote Jobs USA 2024

You’re a problem-solver and amazing with customers! You’re captivated by the way things work and can troubleshoot across systems and applications, analyze, and resolve a variety of complex technical issues, and comfortably navigate various software environments.

You have excellent verbal and written communication skills, as well as the ability to effectively prioritize and manage your time. You’re not only here to help solve technical issues, but also provide an incredible customer experience. You have a personal commitment to success and are motivated by career growth potential. If this sounds like you, you could be the next Daktronics Remote Technical Support Engineer.

  • Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations. 
  • Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail. 
  • When needed, collaborate with a team to resolve, or escalate product issues. 
  • Periodically provide on-site support for service projects, event support, installations, and on-site technical service (amount of on-site technical work could vary based on geographical location and seasonality). 
  • Actively create and update knowledge base articles for internal and external uses. 
  • Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions. 
  • Perform shift work and participate in an After-Hours rotation which consists of providing technical support up to 24/7 during non-business hours, including nights, weekends, and holidays. 
  • Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers. 

Qualifications

  • Associate degree required, Bachelor’s degree preferred. Ideal majors contain course work in electronics, networking, or computers. Examples include Information Systems, Network & Security Administration, Electronics Technology, Electronics Engineering Technology, Computer Engineering Technology. Will consider non-technical majors with previous experience demonstrating technical learning ability and aptitude. 
  • Previously demonstrated ability to pick up technical concepts quickly, retain that knowledge, and convey that knowledge to customers who have varying levels of technical ability. 
  • Demonstrated experience interacting with a variety of individuals in a positive, professional manner. Previous customer service and/or phone/call center experience preferred. 
  • Effectively exercise discretion, independent judgment, and responsible time management. 
  • Comfortable working independently from a home office location. 
  • Strong computer skills required: Internet navigation, word processing, spreadsheets, and strong proficiency with Microsoft Operating systems. 
  • Ability to travel by air and ground. Valid driver’s license and good driving record. Motor vehicle records will be checked.  
  • Fluent in English, written and verbal. Preference will be given for additional fluency in Spanish, Portuguese, or French. 
  • Applicants must be 18 years of age or older.
  • Daktronics does not sponsor, renew, or extend immigration visas for this position.

Daktronics Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Daktronics Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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