Datasite Remote Jobs USA 2024 | Product Support Specialist

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Datasite Remote Jobs USA
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About Datasite Remote Jobs USA 2024

Datasite is where deals are made. Driving transactions in 180 countries. Delivering at the highest level, across sell-side, buy-side, and beyond. ​​​​

We provide a complete platform for M&A and other high-value transactions, including fundraising and restructuring. Projects become seamless in Datasite Cloud, built around the world’s most trusted data room.

Our unique combination of technology and always-on assistance empowers investment banks, corporates, private equity, and law firms to shorten deal times and boost success rates.

Datasite Remote Jobs USA 2024 Details

Company NameDatasite
Job RoleProduct Support Specialist, Assoc (Technical Customer Service)
Job TypeFull Time
Job LocationRemote US
EducationHigh School Diploma/Bachelor Degree
Career LevelEntry Level
Salary$23 -$27/Hour

Job Description For Datasite Remote Jobs USA 2024

You will provide world class support to our global clients to enhance their overall product and service experience.  If you strive for excellence in every client interaction, Datasite is the place for you. This position requires an outgoing, confident personality who isn’t afraid to call the client to resolve an issue. This role is fast-paced, and the ideal candidate will have a curiosity and passion for learning every day.

You will be tasked with not just answering questions but using critical thinking and problem-solving skills to go above and beyond to provide the best client experience. Utilizing your expert product knowledge, you will consult with and guide our clients in successfully configuring and managing their projects on the Datasite platform.

  • Exhibit the following qualities:
    • Highly developed sense of integrity and commitment to customer satisfaction
    • Passion for excellence
    • Out of the box problem solving, never settling for the status-quo
    • Great listening skills
    • Strong time management
    • Solution-oriented mindset, never letting a challenge slow you down.
  • Provide product support by assisting customers with simple to moderately complex questions and problems. Troubleshoot issues to resolution and directly answer user questions.
  • Collaborate with other team members to achieve timely resolution.
  • Respond to service requests via all channels including phone, email, and chat.
  • Provide advice and training to customers on Datasite products via phone and web meetings. Guide customers through consultative discussions including feature demonstrations to meet their specific needs. This includes promoting the benefits of products and features the customer may not currently be using.
  • Assist customers in the setup and configuration of projects and features within Datasite products.
  • Perform work within Datasite applications on behalf of customers at their request.
  • Capture all service requests, interactions, and communications in Salesforce Service Cloud. This includes writing and publishing articles in the Salesforce knowledgebase.
  • Build positive relationships with customers.
  • Develop knowledge of industry and customer use cases and workflow.
  • Delight the customer through every interaction.
  • Other additional duties as may be requested from time to time.

Minimum Requirements (Education, Experience, Skills)

  • High school diploma required.
  • Strong technical aptitude and learning agility
  • 1-3 years previous experience in a client service or product support environment
  • Strong communication skills, especially in explaining technical terms in a way that non-technical individuals can understand
  • Intermediate Excel skills required including experience using functions such as VLOOKUP. Strong attention to detail when working with data and spreadsheets with quality of work being the utmost importance
  • Independent problem solving and troubleshooting skills
  • Ability to work well in a team collaboration environment
  • Excellent organizational skills

Preferred Requirements (Education, Experience, Skills)

  • Expert fluency in Spanish, Portuguese, French, German, Italian or Japanese is a plus but not required
  • Bachelor’s degree in related field
  • Advanced Excel skills
  • Previous experience supporting software or SaaS applications
  • Experience in the M&A industry

Datasite Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Datasite Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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