Dividend Remote Jobs USA 2024 | Service Coordinator

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About Dividend Remote Jobs USA 2024

Dividend, a division of Fifth Third Bank, is a leading fintech point-of-sale lender for home improvement and solar financing solutions to property owners.

From solar, air conditioners and roofing to windows and doors, Dividend is your one-stop lender for all your home improvement financing needs.

All lending is originated by Fifth Third Bank, National Association. Member FDIC. Equal Housing Lender. For solar and certain home improvement loans, Fifth Third Bank does business under the trade name Dividend.

Dividend Remote Jobs USA 2024 Details

Company NameDividend
Job RoleService Coordinator
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$51,700.00 – $95,700.00 USD/year
Company Websitewww.dividendfinance.com

Job Description For Dividend Remote Jobs USA 2024

The Service Coordinator 1 is responsible for managing assigned service, repair, and maintenance work for Dividend’s fleet of residential PV systems.  Responsible for documenting problem resolution procedures. Responsible for monitoring complaint reporting to identify trends, policy adherence, needs and systemic issues. Responsible for effectively communicating changes in policy and process gaps to appropriate leaders.

As a Dividend and Fifth Third Bank team member, you will be responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

  • Diagnose system failures and determine the root cause and the correct path to resolution
  • Identify and assign system repairs to Dividend’s Field Service Provider network
  • Assist the Complaint Management team in analyzing production, consumption, and offsets
  • Provide real-time feedback and updates to internal and external stakeholders
  • Coordinate with Installers, Homeowners, AHJs, Permitting Offices, and Utility companies
  • Monitor complaints through the workflow and escalate as appropriate until resolved. 
  • Partners with key stakeholders to stay abreast of their processes and the potential impact they have on complaint resolution.
  • Maintain a Subject Matter Expert (SME) level of knowledge of all products and services as they relate to operational procedures and how they are used in problem resolution.
  • Identify and communicate any systemic cases or trends identified to management and teams.
  • Recommends process improvements based on quality and work product.
  • Perform any other duties and special projects as assigned.

Our newest teammate will have:

  • Bachelor’s degree preferred or equivalent work experience.
  • 2 + years’ experience with PV installations
  • Ability to work in a fast-paced environment across different functional departments
  • Ability to learn quickly and adapt to changes in procedure on an ongoing basis
  • Excellent record keeping skills
  • Excellent customer service and communication skills
  • Familiar with technology tools included but not limited to Salesforce, Box, Microsoft Office Suite, and DocuSign. 
  • Superior problem resolution skills required. Must be able to evaluate the level of risk associated with complaints and solve problems from multiple perspectives.
  • Must have ability to work under tight deadlines, with the ability to multi-task and prioritize.
  • Must demonstrate ability to communicate effectively and gain agreement in difficult situations.

Dividend Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Dividend Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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