DrFirst Remote Jobs USA 2024 | Tier 1 Technical Support

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About DrFirst Remote Jobs USA 2024

Since 2000, DrFirst has pioneered healthcare technology solutions and consulting services that securely connect people at touchpoints of care to improve patient outcomes.

We create unconventional solutions that solve care collaboration, medication management, price transparency, and adherence challenges in healthcare. We unite the Healthiverse™ by providing our clients with real-time access to the information they need, exactly when and how they need it – so patients get the best care possible.

The “Healthiverse” is a term coined by DrFirst to describe our vision of a united healthcare universe where everyone is connected in real-time to each other and to the information they need, so patients get the best care.

DrFirst Remote Jobs USA 2024 Details

Company NameDrFirst
Job RoleTier 1 Technical Support
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.drfirst.com

Job Description For DrFirst Remote Jobs USA 2024

Our support team operates 100% within the continental United States and provides support 24 hours a day, 7 days a week, 365 days a year, including holidays. We are looking for someone who is available in the Central or Pacific time zone to cover later hours and overnight shifts. The schedule is rotational, and we offer options such as 4×10 shifts and overtime upon request. This position requires talking on the phone, providing written live chat responses with customers and managing tickets through a web platform.

  • Serve as a liaison between DrFirst and our customers in response to general inquiries and support problems
  • Apply customer support protocols while leveraging creative problem-solving skills to address novel or complex issues
  • Escalate issues that require collaboration with resources from Development, System Engineering, Database Management, and Tier 2 Support teams
  • Utilize internal tools to gather data, examples, and logs, facilitating the escalation of issues to product management teams and developers

Who will love this job?

  • A self-starter who thrives in a collaborative, fast-paced environment
  • A creative problem solver who gets excited about leveraging a variety of resources to create solutions to technical issues
  • A team player who is always willing to help the group and enjoys working through challenges with colleagues from other teams within DrFirst
  • An enthusiastic learner who embraces the opportunity to learn about new products, technologies, and tools in a continuously evolving environment


  • Excellent customer service and client relations skills
  • Minimum of 2 years experience with providing customer support and troubleshooting
  • Demonstrates familiarity with fundamental customer support principles and hands-on experience utilizing Zendesk
  • Proven capability to handle confidential matters with discretion when interacting with customers
  • Proficient in navigating computer systems with ease
  • Exceptional verbal and written communication skills
  • Ability to multitask across various communication channels such as phone, email, and messaging platforms
  • Adaptability to learn from interactions, analyze personal performance, and continuously improve within a dynamic and fast-paced environment
  • Willingness to work on rotating night and weekend shifts, along with the flexibility to accommodate any shift within our operational hours
  • Ability to work without requiring sponsorship

Physical Requirements

100% remote

DrFirst Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your DrFirst Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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