Edmentum Remote Jobs USA 2024 | Helpdesk Analyst

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Edmentum Remote Jobs USA
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About Edmentum Remote Jobs USA 2024

Edmentum believes that every student deserves the opportunity to thrive – whether they seek to catch up, stay on track, or simply chart their own path.​

]When you pair our comprehensive, research-backed learning acceleration solutions with empowered and supported educators, you can change the direction of students’ lives.

Edmentum Remote Jobs USA 2024 Details

Company NameEdmentum
Job RoleHelpdesk Analyst
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree/Associate’s degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.edmentum.com

Job Description For Edmentum Remote Jobs USA 2024

The Help Desk Analyst provides first level technical support to all Edmentum employees for all IT supported services, hardware and software.

  • Incident logging of email, phone and direct contact support requests from submission to resolution
  • Provide personable and comprehensive on-site support for all IT supported services, hardware and software
  • Provide personable and comprehensive phone support for all IT supported services, hardware and software
  • Responsible for the storage, maintenance and delivery/installation of IT managed hardware and software assets
  • Responsible for thoroughly following and providing feedback on processes
  • Responsible for creating knowledge base articles for issues encountered that do not exist in the current knowledge data base for faster future ticket resolution
  • Responsible for giving onboarding IT training to new employees
  • Work closely with the Tier 2 team to ensure timely resolution of issues
  • Willing to travel out of state up to a few times a year

EDUCATION and/or EXPERIENCE

  • An associate’s degree in a technical field or equivalent experience
  • Technical certification in one or more of the following MCP, CNA, CNE, A+, Net+, iNet+ or MCSE.
  • A minimum of 2 years of previous experience in a technical support role in an enterprise environment
  • Advanced knowledge and experience with supporting and using Microsoft applications, operating systems and management tools
  • Confident and experienced with essential network hardware, software and workstation network configurations for both home and the enterprise including VPN and Wireless connectivity
  • Proven customer service skills
  • Excellent telephone and written communications skills
  • Confident and experienced with remote support applications
  • Works well in a team environment
  • Time management skills

Edmentum Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Edmentum Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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