Enchanted Expeditions Remote Jobs USA 2024 | Customer Care Specialist

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Enchanted Expeditions Remote Jobs USA
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About Enchanted Expeditions Remote Jobs USA 2024

Enchanted Expeditions is a destination management company (DMC) based in Quito, Ecuador, specializing in travel and tours to the Galapagos Islands, Mainland Educador, & South America.

Enchanted Expeditions owns two liveaboard motor yachts in the Galapagos – the Cachalote Explorer & Beluga, as well as a lodge on Santa Cruz Island in Galapagos called the Enchanted Galapagos Lodge. The Founder of the company, Judy Carvalhal, is a pioneer in Galapagos tourism, starting as a naturalist and guide in the 1970s, and raising her family in the islands.

Enchanted Expeditions Remote Jobs USA 2024 Details

Company NameEnchanted Expeditions
Job RoleCustomer Care Specialist
Job TypeFull Time
Job LocationRemote US
EducationHigh school diploma/ Bachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.enchantedexpeditions.com

Job Description For Enchanted Expeditions Remote Jobs USA 2024

As a Customer Care Specialist – Remote at Enchanted Expeditions, you will play a pivotal role in providing exceptional administrative support and customer service from a remote location. This dual-function role requires strong organizational skills, attention to detail, and outstanding communication abilities.

Administrative Support:

  • Manage calendars, schedules, and appointments for team members and clients.
  • Assist in organizing documents, reports, and presentations using Microsoft Office suite.
  • Conduct data entry tasks accurately and efficiently to maintain up-to-date records.
  • Collaborate with internal teams to streamline administrative processes and workflows.

Customer Service:

  • Serve as a primary point of contact for customer inquiries, providing prompt and professional assistance via phone, email, and chat.
  • Assist clients with booking travel arrangements, reservations, modifications, and cancellations.
  • Address customer concerns, complaints, and issues in a timely and empathetic manner, striving for satisfactory resolutions.
  • Build and maintain strong relationships with clients by delivering personalized service and anticipating their needs.


  • Handle inbound and outbound communication with clients and vendors, ensuring clear and effective exchanges.
  • Relay important information and updates to relevant stakeholders within the organization.
  • Maintain accurate records of customer interactions, transactions, and communications in the company’s database systems.

Process Improvement:

  • Identify opportunities for process optimization and efficiency improvements in both administrative and customer service functions.
  • Propose innovative solutions and best practices to enhance the overall customer experience and operational effectiveness.


  • High school diploma or equivalent (Bachelor’s degree preferred).
  • Previous experience in administrative support, customer service, or a related field, preferably in the travel industry.
  • Exceptional organizational and time management skills with the ability to multitask and prioritize effectively.
  • Strong attention to detail and accuracy in data entry, document management, and communication.
  • Proficiency in using computer software and database systems, with advanced knowledge of Microsoft Office suite.
  • Excellent communication skills, both verbal and written, with a professional demeanor.
  • Ability to work independently and collaboratively in a remote team environment.
  • Passion for travel and a commitment to delivering exceptional service to our clients.

Enchanted Expeditions Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Enchanted Expeditions Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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