EvenUp Remote Jobs USA 2024 | Customer Onboarding Specialist

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About EvenUp Remote Jobs USA 2024

EvenUp’s vision is to help these injury victims get the justice they deserve, irrespective of their income, demographics, or legal representation.

EvenUp Remote Jobs USA 2024 Details

Company NameEvenUp
Job RoleCustomer Onboarding Specialist
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree/Master Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.evenuplaw.com

Job Description For EvenUp Remote Jobs USA 2024

In this pivotal role, you will play a vital part in ensuring our clients enjoy a seamless and successful transition to an enhanced way of working. Your mission is to collaborate closely with our Customer Success Managers and Legal Operations teams during this critical phase, ensuring that clients not only embrace but also adeptly adapt to these innovative approaches.

With your expert guidance, EvenUp customers will experience a smooth transition, unlocking their potential to deliver valuable outcomes for their organizations.

  • Onboarding Excellence: Lead clients through a tailored onboarding journey during their initial months with EvenUp, ensuring a seamless and successful trial experience.
  • Partnership with Internal Teams: Collaborate closely with Customer Success Managers and our Legal Operations teams to ensure a cohesive and comprehensive client experience, while also gathering, documenting, and implementing clients’ firm preferences to enhance their journey.
  • Client Engagement: Proactively engage with clients to understand their unique needs, challenges, and expectations during the trial period.
  • Knowledge Transfer: Provide prescriptive guidance and ensure clients are well-informed about EvenUp’s features, functionality, and best practices to empower them for success.
  • Smooth Transition: Facilitate the successful transition from trial to subscription by ensuring clients fully leverage EvenUp’s capabilities and find quick time to value.
  • Feedback Loop: Collect client feedback and insights during onboarding to drive continuous improvements in our services and processes.
  • Documentation: Maintain clear and comprehensive records of client preferences and requirements to ensure smooth handoffs.
  • Resource Development: Create and curate onboarding resources, documentation, and training materials to support clients.
  • Performance Metrics Monitoring: Collaborate with Customer Success Managers to track and report on client onboarding efforts and trial conversion rates.

What we look for:

  • Bachelor’s degree (or equivalent) in a related field; MBA or JD is a plus
  • Proven experience in customer onboarding, client services, or a related role
  • Excellent communication and interpersonal skills
  • Strong organizational and project management abilities
  • Proactive problem-solving and creative thinking
  • Ability to work collaboratively within cross-functional teams
  • Familiarity with SaaS or service-oriented business models
  • Experience in Legal Tech or working with Legal Professionals is a plus
  • Ability to travel within the United States up to 25% is required

EvenUp Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your EvenUp Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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