Job Description For Finalsite Remote Jobs USA 2024
The Client Support Specialist serves an essential role, meeting the front-line needs of clients through ticketing, phone and chat channels. Client Support Specialists work to educate, empower, troubleshoot issues, and implement solutions for clients. The Client Support Specialist serves as Tier 1 for client issues, escalating and interfacing with Tier 2 and other company personnel as needed.
Support clients via ticketing, phone, chat and social media channels in a timely manner
Stay up to date (through software update blogs, new help center articles, and training) on new product features and improvements, as well as web trends.
Provide support, training, best practice, and implementation assistance across our Content Management System and suite of products.
Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests.
Participate daily in team stand-up meetings covering challenging tickets, software bugs, and other items of note.
Ability to solve a portion of incoming calls while on the phone, summarizing and escalating others as appropriate.
Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service.
QUALIFICATIONS AND SKILLS
Associate’s or Bachelor’s degree preferred., or commensurate experience.
Entry-level experience with websites built via content management systems (WordPress, Squarespace, Wix, Weebly, Joomla, etc.) preferred.
Ability to multitask and maintain patience when faced with challenging situations.
Prior customer service or technical support experience preferred (0-2 years), but not required.
Experience with support desk software (Zendesk preferred).
Ability to cover evening and weekend hours, as required.
Finalsite Remote Jobs USA 2024 Application Process
Eligible candidates are advised to open online Apply Link ( Link given bellow).
This link will open on new tab on your browser
Read carefully above job description and double click to apply online
Fill all your academic qualification, skill experience and other mandatory details.
Upload your resume.
Check the details before submitting.
If you are shortlisted, details will be shared through e-mail or phone call
interview and Venue details also will be shared to shortlisted candidates through e-mail.
We wish you the best of luck in your Finalsite Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
