Follett Learning Remote Jobs USA 2024 | Associate Customer Success Specialist

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About Follett Learning Remote Jobs USA 2024

Since 1873, educators have trusted Follett as a partner in the mission to build confident, independent, and well-rounded students.

For administrators, Follett-powered technology can help you track investments, maximize resources, and tap into student data. For librarians, Follett can help you build a diverse collection of print and digital resources that support every student.

For teachers, the Follett universe of materials includes curated, standards-aligned, and customizable tools, plus an extensive selection of the books kids want to read.

Follett Learning Remote Jobs USA 2024 Details

Company NameFollett Learning
Job RoleAssociate Customer Success Specialist (Entry Level)
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.follettlearning.com

Job Description For Follett Learning Remote Jobs USA 2024

As an Associate Customer Success Specialist, you will maintain a strong knowledge of Follett School Solutions products and/or services as well as all contract/license agreement service terms, pricing, limitations, etc. You are expected to think independently, have professional conversations with your customers and peers and interact with customers in a proactive and nurturing way to ensure Follett retains each customer.

Renewal Management:

  • Manages all renewals for assigned customer segment. This involves initial client outreach which is proactive and in advance of renewal term. Outreach can be done via email or phone.
  • Handles all customer interactions during the renewal cycle from follow up on inquiries to modification of renewal quotes to delivery of the quote to assigned customers. 
  • Is accountable for ensuring each customer agrees to quote and renews and follows system workflow to keep track of renewal as it progresses through the stages to closure. 
  • May at times provide support for renewal creation for the mid-tier customers for the Customer Success Specialist team to manage, negotiate and deliver to customers.

Renewal Negotiations:

  • Since the Associate CSS is managing the renewal process for a specific segment that means they will encounter discussions with customers where they may have to negotiate. 
  • The Associate CSS is empowered to have those conversations unique to each customer and go to management and the CSM with proposed adjustments and concessions to ensure the renewal. 
  • The back and forth with customers can be handled via email or phone and should be done before and during the 90 -day renewal period. The goal of these negotiations is to resolve any outstanding questions or challenges to ensure the customer renews on time. 
  • If needed, the Associate CSS should leverage the sales team or customer success management as necessary. 
  • The Associate CSS should document all client communications accordingly and confirm receipt of quote and customer’s plan to renew. When needed, they should escalate customer concerns to Management.

Customer Success Operations Support:

  • There will be times where the Associate CSS will have to support the larger team operationally by providing quote management support in the form of renewal quote modification and creation.
  • This can occur during heavy quoting periods. When asked, the Associate CSS will need to coordinate with Customer Service to manage certain accounts that need specific attention.
  • They may also need to coordinate with Order Fulfillment to process orders. If those teams get backed up, they may also be asked to perform account support activities for customer requests, including blocking and disabling.
  • All of these additional tasks are directly tied to renewals that need to be worked and processed and due to team bandwidth require additional assistance.
  • They may also be asked to work on special projects and other duties as assigned

Qualifications:

  • 1-2 years of relevant experience
  • Solid customer service, organizational, time management, written and phone skills; 
  • Ability to work both independently and as part of a team

Follett Learning Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Follett Learning Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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