GiveCampus Remote Jobs USA 2024 | Technical Support Engineer

About GiveCampus Remote Jobs USA 2024

GiveCampus is the world’s leading fundraising platform for non-profit educational institutions.

Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education.

We provide software, services, and expertise that help schools raise more money, from more people, at a fraction of the cost of other fundraising methods. Since 2015, our platform has facilitated more than $5 billion in charitable giving.

GiveCampus Remote Jobs USA 2024 Details

Job Description For GiveCampus Remote Jobs USA 2024

We are looking for a smart, organized and motivated Technical Support Engineer to join GiveCampus and help us take the platform to the next level. You will work closely with the Product Engineering team and help organize and coordinate our Tier 2 support efforts. You will serve as the liaison between Engineering and both Partner Operations and Partner Success, who together serve as our amazing Tier 1 support. This position has high visibility and a big impact across the organization for our partners (customers).

• Be the central point of contact for Tier 2 support for the full GC product suite
• Interface regularly with Partner Operations and Partner Success (who act as Tier 1 support) to discuss and log new issues and requests
• Verify incoming requests are well documented and provide enough information to be worked efficiently
• Work closely with other Engineers who will be on support rotations each week and help identify trends and repeat issues (which require root cause analysis)
• Run a daily release train to production, coordinating with Engineers on items ready to merge
• Tackle a wide variety of technical issues throughout our stack and contribute to all parts of the code base and shared documentation
• Run key daily support activities including support standup, regular pushes to production and generating support stats

What we are looking for:

• A very analytical thinker and an excellent communicator – both written and oral
• Passionate about helping customers and fellow team members be successful
• Able to multitask and manage multiple priorities in a fast-paced environment
• Self-motivated, detail-attentive, and have a desire for continuous learning
• SQL database experience (PostgreSQL, MySQL, SQLite).. Knowledge of basic SQL operations and tools like TablePlus and Metabase
• Experience with deployments to Heroku, AWS, or similar.
• 1-2 years of hands-on development experience

Bonus points if you have:

• Experience in a modern high-level programming language such as Ruby, Node/Javascript, Python, etc
• Experience with MVC frameworks such as Rails, Django, Pyramid, etc.
• Experience with modern front-end frameworks like React and Vue.js
• Experience with testing and automated testing frameworks like rspec and MiniTest
• Experience working on a fundraising/crowdfunding platform.
• Experience with ticketing systems including Asana and Zendesk
• Experience working on a fintech or payments technology product

GiveCampus Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your GiveCampus Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.