Greenfly Remote Jobs USA 2024 | Customer Success Specialist

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About Greenfly Remote Jobs USA 2024

Greenfly is powering the future of fandom by automating the continuous flow of short-form digital media for sports and entertainment organizations.

As a mission control for digital media operations, Greenfly’s AI-powered platform provides real-time access to short-form digital media for staff, partners, athletes and talent.

Greenfly automates digital media operations including content capture, collection, automated organization and distribution of digital media for both fan engagement and monetization.

Greenfly Remote Jobs USA 2024 Details

Company NameGreenfly
Job RoleCustomer Success Specialist
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$68,000 – $78,000 USD/year
Company Websitewww.greenfly.com

Job Description For Greenfly Remote Jobs USA 2024

The ideal candidate for this position is organized, an excellent communicator, and a strong multitasker. You have technical experience working behind the scenes for customers, are solutions oriented, and have the ability to manage your time well in a fast paced environment. In this role, your priorities will be to support lead CSMs on our most strategic accounts, triage and solve general customer inquiries, and manage a small book of business.

  • Support strategic customer success leads on highest valued customers
  • Quickly and thoroughly resolve strategic customer tasks
  • Technically set up and maintain strategic customers’ platform experiences
  • Work cross-functionally with tech and product teams to facilitate best in class experience for strategic customers
  • Co-build a process for customer support across customer base
  • Triage customer questions or issues to ensure speedy communication and resolution
  • Be a product expert for customers and broader CS team
  • Manage a small book of business
  • Leverage product and industry knowledge to build trust and advocacy with customers
  • Monitor customer usage and metrics to track adoption, opportunities for expansion and at-risk signs
  • Work proactively to eliminate risk for churn, escalating customer issues as needed
  • Establish internal best practices to support scalability of efforts

Requirements

  • Excellent multitasker
  • Strong project management skills
  • Exceptional written and verbal communication skills
  • Problem solver
  • Organized and methodical approach to accomplishing tasks
  • Proven ability to succeed in a fast-paced, startup environment
  • Ability to ramp quickly
  • A proactive, intentional approach to working with customers
  • Experience working in a startup environment
  • 2+ years of customer success or related roles in B2B SaaS
  • Flexible hours to provide customer coverage

Greenfly Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Greenfly Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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