Guidehouse Remote Jobs USA 2024 | Jr Production Support Analyst

About Guidehouse Remote Jobs USA 2024

Guidehouse is a leading global provider of consulting services to the public sector and commercial markets, with broad capabilities in management, technology, and risk consulting.

By combining our public and private sector expertise, we help clients address their most complex challenges and navigate significant regulatory pressures focusing on transformational change, business resiliency, and technology-driven innovation.

Across a range of advisory, consulting, outsourcing, and digital services, we create scalable, innovative solutions that help our clients outwit complexity and position them for future growth and success.

Guidehouse Remote Jobs USA 2024 Details

Job Description For Guidehouse Remote Jobs USA 2024

• Receive application support requests from the Level 1 help desk or other help desks, perform initial triage.
• Create tickets and/or confirm ticket receipt in Government’s Remedy ticketing system. Ensure Tier 2 and 3 support personnel are aware of critical tickets.

• Escalate critical issues to the appropriate team point of contact. Communicate with customers and/or stakeholders regarding system outages and trouble resolution, as required.
• Utilize and comply with existing applications standard operating procedures to support the suite of applications and follow Government processes for triaging trouble tickets.
• Direct unresolved issues to the appropriate Production Support Level 3 Analyst.

What You Will Need

• U.S. Citizen
• Must be able to obtain a Department of Homeland Security (DHS) Entrance on Duty (EOD) clearance which is equivalent to a Public Trust level clearance.
• Minimum one year of relevant experience.
• Experience providing customer service support.
• Excellent written and verbal communication skills.
• Willing to learn and adopt new skills.
• Must be a team player.
• Be able to work M-F from 3-6 PM EST with a maximum of 15 hours/week

What Would Be Nice to Have

• Familiarity with Remedy ticketing system, or similar IT help desk ticketing system.
• Active DHS EOD clearance.

Guidehouse Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your Guidehouse Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.