GumGum Remote Jobs USA 2024 | Publisher Success Manager

About GumGum Remote Jobs USA 2024

GumGum is a contextual-first, global digital advertising platform that captures people’s attention, without the use of personal data.

We believe that an advertising ecosystem based on understanding a consumer’s active frame of mind rather than behavior builds a more equitable and safer future for consumers, publishers, and advertisers alike.

Founded in 2008, GumGum is headquartered in Santa Monica, California and operates in 19 markets worldwide.

GumGum Remote Jobs USA 2024 Details

Job Description For GumGum Remote Jobs USA 2024

The Publisher Success Manager is the dedicated day-to-day contact for a subset of premium publisher partners and GumGum’s longtail support publishers utilizing Zendesk support system. Reporting to the Sr. Director, Publisher Success, this role is the backbone of GumGum’s greater partner network and plays an essential role in retaining existing partners and deploying growth initiatives at scale.

The Publisher Success Manager is a multi-functional role that supports existing accounts while proactively unlocking opportunities for expansion.

The Publisher Success Manager possesses a passion for customer success and strives to become an expert in the Ad Tech industry while helping to automate our inbound partner support cue.

• Manages Tier 1 and Tier 2 publisher partnerships, including some of the world’s biggest and well-known websites.
• Manages day-to-day publisher partner support in Zendesk, including new partner onboarding, resolving account issues, and answering questions within our standard SLAs.
• Escalates inbound technical issues to Solutions Engineers as needed while managing external partner communications & expectations.
• Tracks inbound support requests to identify trends and reports findings upstream.
• Develops operational processes that help to improve inbound FAQ while delivering on established turnaround times. 
• Monitors daily reporting to identify trends or uncover possible issues
• Proactively identifies partner growth opportunities and presents them externally to help drive new revenue via upsells. 
• Fully supports publisher onboarding implementations – working closely with GumGum’s solutions engineering and partner management teams.

Skills You’ll Bring

• BA/BS degree in Business (Advertising/Marketing) or similar experience
• 1+ years experience in digital media/ad tech, with exposure to a network, exchange, or SSP environment
• Experience in an account management role within ad tech creating solutions on behalf of clients.
• Able to manage within JIRA, Zendesk, Google products, and ticketing systems.
• Ability to analyze data to spot trends
• Familiarity with the media industry, digital advertising, the lumascape and ad tech
• Ability to multitask and prioritize
• Clear communicator (verbal & email) with experience in a customer facing role
• Ability to think critically and view issues from different perspectives
• Ability to breakdown complex problems and appropriately articulate them to the necessary parties

GumGum Remote Jobs USA 2024 Application Process

• Eligible candidates are advised to open online Apply Link ( Link given bellow).
• This link will open on new tab on your browser
• Read carefully above job description and double click to apply online
• Fill all your academic qualification, skill experience and other mandatory details.
• Upload your resume.
• Check the details before submitting.
• If you are shortlisted, details will be shared through e-mail or phone call
• interview and Venue details also will be shared to shortlisted candidates through e-mail.
• Note : Apply the job before link Expires

We wish you the best of luck in your GumGum Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.