HarperCollins Publishers Remote Jobs USA 2024 | Customer Service Representative

Karthik Ps By Karthik Ps
HarperCollins Publishers Remote Jobs USA
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About HarperCollins Publishers Remote Jobs USA 2024

Headquartered in New York, HarperCollins has publishing operations in 17 countries. With two hundred years of history and more than 120 branded imprints around the world, HarperCollins publishes approximately 10,000 new books every year in 16 languages, and has a print and digital catalog of more than 200,000 titles.

Writing across dozens of genres, HarperCollins authors include winners of the Nobel Prize, the Pulitzer Prize, the National Book Award, the Newbery and Caldecott Medals, and the Man Booker Prize. HarperCollins is a subsidiary of News Corp.

HarperCollins Publishers Remote Jobs USA 2024 Details

Company NameHarperCollins Publishers
Job RoleCustomer Service Representative
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree/ High School Diploma
Career LevelEntry Level
Salary$40,000-$42,000 annually
Company Websitewww.harpercollins.com

Job Description For HarperCollins Publishers Work From Home Jobs USA 2024

The Customer Service Representative is often the first contact our customer has with HarperCollins Publishers. The Customer Service Representative is empowered to use good judgment in immediate resolution of customer issues with little supervision needed. Our goal is to have each CSR model our core values, respond quickly and accurately to customer inquiries, and to build relationships with internal key contacts and external customers.

Responsibilities

  • Provides Omnichannel support, including customer chat support, answering email inquiries and phone calls, and responding to Social Media messages in both English and Spanish.
  • Multitasks while maintaining attention to detail and quality.
  • Utilizes available resources to help users get the most from their product, including macros, frequently asked questions, and knowledge articles.
  • Exercises appropriate discretion in escalating issues when necessary.
  • Seeks opportunities to cross-sell or upsell products and services.
  • Provides accurate customer feedback regarding products and services.
  • Communicates effectively with internal and external customers and customer support staff.
  • Provides assistance and support to other areas of the business as needed.
  • Other duties as assigned.

 NOTE: Flexible working hours and overtime are required as needed.

Qualifications

  • 1+ years of prior customer service experience, required
  • High School Diploma or equivalent, required; Bachelor’s Degree, preferred
  • Bilingual (English/Spanish), required (reading, writing, and speaking)
  • Call center experience, preferred
  • Must possess strong verbal and written communication skills; comfortable communicating via phone and chat with both internal and external customers
  • Proficient in the Microsoft Office Suite; technical aptitude and troubleshooting, preferred
  • Working knowledge of HarperCollins Publishers’ products, as well as that of competitors, preferred
  • Experience with JD Edwards Enterprise One and Microsoft Dynamics CRM, preferred
  • Excellent telephone etiquette
  • Must be flexible, detail oriented, and organized
  • Ability to work independently and as part of a team
  • Ability to work in a fast paced and quickly changing work environment
  • Ability to prioritize and multitask

HarperCollins Publishers Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

DOUBLE CLICK TO APPLY ONLINE !

We wish you the best of luck in your HarperCollins Publishers Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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I'm a Blogger working remotely, and I have a deep passion for recruitment industry since 2015. Whether it's remote jobs, work from home jobs, make money, I'm constantly exploring and sharing my insights.

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