Havenly Remote Jobs USA 2024 | CX Associate

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Havenly Remote Jobs USA
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About Havenly Remote Jobs USA 2024

Havenly is a convenient, personal and affordable way to redecorate your home room by room.

Collaborate with our professional interior designers on our online platform. This is interior design for real people.

A Denver based start-up, Havenly was founded by sisters Lee Mayer and Emily Motayed.

Havenly Remote Jobs USA 2024 Details

Company NameHavenly
Job RoleCX Associate
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Company Websitewww.havenly.com

Job Description For Havenly Remote Jobs USA 2024

As a Customer Experience (CX) Associate at Havenly, you will be responsible for providing frontline support to our clients. We work tirelessly to create delightful interactions with our customers and have fun doing it. This opportunity may be perfect for you if you’re not only a true “people person” but a problem solver at heart.

You’re incredibly resourceful, tech-savvy, and know how to maintain perspective and levity in a very fast-paced and ever-changing environment. Not every customer will be happy, and not every situation will be easy, but you recognize that you have the opportunity to turn everything around and truly make someone’s day.

  • Provide friendly and efficient support to customers via various communication channels, including email, chat, and phone, to address inquiries and troubleshoot problems.
  • Investigate and resolve customer complaints, order discrepancies, and return requests, ensuring that each issue is resolved to the customer’s satisfaction within established guidelines.
  • Develop in-depth knowledge of our product offerings, platform features, and policies to provide accurate and informative responses to customer inquiries.
  • Offer clear and professional communication with customers and vendors, maintaining a positive and empathetic tone. 
  • Maintain detailed records of customer interactions, issues, and resolutions in our customer support system for future reference and reporting.
  • Collect and report customer feedback, suggestions, and recurring issues to the relevant teams within the company to help improve our services and products.
  • Collaborate with other team members, including sales, logistics, and product teams, to ensure a unified and seamless customer experience.
  • Follow company policies, guidelines, and best practices to ensure consistency in customer support and data protection.

What You’ll Bring:

  • 1-3 years experience in a similar customer-facing role. 
  • Familiarity with ecommerce platforms and proficiency in using customer support software and tools.
  • Excellent written and verbal communication skills, as most customer interactions will occur through digital channels.
  • Strong time management skills to meet daily/weekly goals and work independently.
  • Empathetic and patient attitude towards customers, strong problem-solving and conflict resolution skills.
  • Adaptability and a willingness to learn and grow alongside the company.
  • Havenly is an Equal Opportunity Employer. Havenly’s employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected status.
  • Applicants must be currently authorized to work in the United States.

Havenly Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Havenly Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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