Help Scout Remote Jobs USA 2024 | Software Engineer

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Help Scout Remote Jobs USA
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About Help Scout Remote Jobs USA 2024

Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price.

The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale.

With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.

Help Scout Remote Jobs USA 2024 Details

Company NameHelp Scout
Job RoleSoftware Engineer (JVM)
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$126,000 – $168,000
Company Websitewww.helpscout.com

Job Description For Help Scout Remote Jobs USA 2024

As a member of one of our Platform teams, you’ll work on the backbone of innovation, prioritizing scalable and cost-effective solutions to not only meet but exceed the evolving needs of our business and customers.

As a member of one of our Product teams, you’ll build software applications and APIs, creating delightful product features for our customers to either increase their productivity, ensure their customer service is proactive, personalized, and meaningful, or knowledge based. 

The ideal engineer for this position enjoys building and collaborating on elegant solutions. You’re keen on the opportunity to tackle both customer and product-oriented problems.

  • You’ll work with Java and Kotlin, and collaborate with JVM, JavaScript, and PHP Engineers, project and product managers, and designers within an engineering team of about 50 people.
  • You’ll be a part of key decisions on implementation, testing, and backlog prioritization, code reviews, and architectural decisions.
  • You’ll participate in an iterative software approach, remote, agile development, and autonomous work in a trust-based environment.
  • You’ll provide engineering support focusing on performance, security, and usability, to ensure a magical customer experience.
  • You can expect challenges from our product team, and you’ll work with our technically-committed founders to create impactful solutions for businesses globally. 
  • You’ll partner with our Talent team to help us hire our future team members when needed.

About you

  • You’re an engineer motivated by creating software that helps people to deliver outstanding experiences.
  • You leverage your expertise in Java, with a required proficiency in Spring Boot, to architect robust and scalable solutions.
  • You’re experienced in crafting relevant, customer-focused solutions, enthusiastic about the JVM ecosystem, and comfortable with high traffic volumes.
  • You’re friendly, collaborative, and humble, unafraid to ask for help, ready for complex challenges, and confident in your abilities.
  • You emphasize personal growth and constructive feedback, believing in improving both yourself and the team.
  • You communicate empathetically and collaboratively with both engineering and non-engineering stakeholders, recognizing the importance of clear communication in a remote culture.
  • You are considerate in your impact on others, with a thoughtful, flexible approach to mentoring and guiding decisions, leaving codebases better than you found them.
  • You are aligned with or excited about the idea of remote teams, having experience or adaptability to remote-friendly work.

About the process

  • Recruiter Chat – you’ll meet with someone from the Talent team to review your experience and go over logistics like compensation, benefits, and company culture.
  • Tech Screen – you’ll meet with a Tech Lead and an Engineer from the team. This chat will be a deep dive into your technical knowledge, but there won’t be any live-coding or white-boarding on the call.
  • Project – we’ll give you a take-home coding project that’s expected to take 4-6 hours. We’ll pay you for your time and provide feedback!
  • Final Chat – you’ll chat with your Engineering Coach and someone else on the team, such as an Engineer or Product Manager.
  • References – we’ll ask you for three references. Ideally, we’d like two of them to be managers, but we can be flexible

Help Scout Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Help Scout Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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