Humana Remote Jobs USA 2024 | Customer Success Agent

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About Humana Remote Jobs USA 2024

At Humana, our cultural foundation is aligned to helping members achieve their best health by delivering personalized, simplified, whole-person healthcare experiences.

Recognizing healthcare needs continue to evolve for each person, for each family and for each community, Humana continuously creates innovative solutions and resources that help people live their healthiest lives on their terms –when and where they need it.

Our employees are at the heart of making this happen and that’s why we are dedicated to building an organization of dynamic talent whose experience and passion center on putting the customer first.

Humana Remote Jobs USA 2024 Details

Company NameHumana
Job RoleCustomer Success Agent
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$47,700 – $65,600 Annually
Company Websitewww.humana.com

Job Description For Humana Remote Jobs USA 2024

The Customer Success Agent is responsible for member retention through active engagement with high-risk members.

  • Handles escalated member concerns leading to discussions of plan options and election periods.
  • Resolves disenrollment issues and guides members through the Medicaid/LIS recertification process to quality for dual plans.
  • Model a high level of professionalism, integrity, and quality with every inbound and outbound consumer phone interaction.
  • Actively listens for unmet needs, suggests available community resources, and recommends other plans and benefits when suitable, including enrollment into other plans
  • Explain plan benefits, claims, and communications received from the plan

Required Qualifications

  • Active resident Health Insurance License for your State of residence
  • 1+ years professional experience in navigating multiple computer tools/systems/screens
  • Available and willing to work any shift between 7:00am — 11:00pm including weekends
  • Overtime and weekend work will be required during our peak season from approximately September – December

Preferred Qualifications

  • Bilingual in English/Spanish with the ability to speak, read and write in both languages without limitations or assistance
  • Prior Medicare product sales experience
  • Prior call center experience
  • Ability to connect meaningfully with customers to build emotional engagement and customer advocacy
  • Simplify complexity and integrate internal efforts to deliver an optimal customer experience

Humana Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Humana Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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