iPacket Remote Jobs USA 2024 | Customer Support Agent

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About iPacket Remote Jobs USA 2024

Founded in 2012, iPacket is a leading provider of digital vehicle presentation and delivery solutions for the automotive industry.

The company’s cloud-based solutions help automotive dealers provide shoppers with a transparent digital vehicle-purchasing experience.

iPacket Remote Jobs USA 2024 Details

Company NameiPacket
Job RoleCustomer Support Agent
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.ipacket.us

Job Description For iPacket Remote Jobs USA 2024

The Customer Support Agent Level I role is a customer-facing position that focuses on resolving technical issues and assisting customers with a broad-range of usability and functional requests.

  • Manage incoming support tickets and ensure that all customer inquiries are accurately recorded and resolved according to our SLAs.
  • Work with clients over the phone or on video calls to resolve technical and product issues.
  • Work on various applications and tools including Zendesk and our iPacket system to troubleshoot and resolve client issues
  • Assist with the maintenance of trouble-shooting documentation, standard operating procedures and other support related content.

About You:

  • Life-long learner with a passion for technology, problem-solving and delivering superior customer service. Possess strong written and oral communications skills. Self-motivated, organized and above all, a team player.

Skills/Requirements:

  • Team player, always willing to assist other team members
  • Analytical thinker, with a knack for troubleshooting and solving problems
  • Ability to communicate confidently with clients over the phone
  • Excellent organizational skills
  • Works with a sense of urgency
  • Strong computer skills and knowledge of Microsoft, Apple, and Google software products
  • Bachelor’s in Computer Science or equivalent work experience a plus
  • Automobile dealership experience a plus

iPacket Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your iPacket Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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