IQVIA Remote Jobs USA 2024 | Tech Support

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About IQVIA Remote Jobs USA 2024

IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry.

IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise.

IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 86,000 employees, IQVIA conducts operations in more than 100 countries.

IQVIA Remote Jobs USA 2024 Details

Company NameIQVIA
Job RoleIT Tier 2, Tech Support, Medical Device – (Home-Based 11am-8pm ET)
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$25.00/hour
Company Websitewww.iqvia.com

Job Description For IQVIA Remote Jobs USA 2024

In this position, you will provide telephone support of the Optos retinal scanning medical device, various Windows Operation Systems, e-mail, dialup access, and network support for customers and field employees.  The Technical Support Representative – Optos will also support PC configuration and internal IT inquiries.  This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.

  • Manage and respond to customer inquiries concerning operation and configuration of the Optos Panoramic200™.
  • Trouble-shoot network problems including connectivity, wireless LAN access, VPN/broadband, and non-reporting issues.
  • Log interactions into the CRM system.
  • Evaluate and escalate calls to field teams for critical issues and hardware issues.
  • Remotely install/troubleshoot software and upgrades, data base repair, and remove of software viruses.
  • Research technical and software issues to identify trends for early detection and repair.
  • Perform data migration on customer computers.
  • Ability to work 40 hours per week (available shift is 11am EST – 8pm EST), including one Saturday shift (8am EST – 5pm EST) every four weeks.

Minimum Education & Experience:

  • High School diploma or equivalent
  • 1+ year of Technical Support experience required
  • Previous experience working in a customer care environment
  • Extensive knowledge and practical experience of Windows operating systems including Windows 98/NT/2000/XP/Vista/7, MS Office applications, and internet browsers
  • PC hardware and configuration skills
  • Intermediate IT networking knowledge
  • High-speed home internet connection required.

IQVIA Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your IQVIA Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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