Ironclad Remote Jobs USA 2024 | Technical Support Engineer

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About Ironclad Remote Jobs USA 2024

Digitize your contracts with Ironclad, the world’s #1 Contract Lifecycle Management (CLM) platform. Ironclad is the simple, secure way to create and collaborate on contracts, giving users an all-in-one, AI-powered experience.

Every company runs on contracts, but managing these contracts slows companies down and costs them millions of dollars. L’Oréal, Mastercard, and other leading innovators use Ironclad to collaborate and negotiate on contracts, accelerate contracting while maintaining compliance.

It’s the only platform flexible enough to handle every type of contract workflow: sales agreements, HR agreements, complex NDAs, and more.

Ironclad Remote Jobs USA 2024 Details

Company NameIronclad
Job RoleTechnical Support Engineer
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$100,000 – $120,000/year
Company Websitewww.ironcladapp.com

Job Description For Ironclad Remote Jobs USA 2024

Technical Support Engineers are primarily responsible for customer support/satisfaction and will be the point of contact for all technical support questions from Ironclad customers. You would be expected to have deep product knowledge and empathy to drive problem resolution with our customers. We’re looking for a team player who is customer-centric, creative and acts with a sense of urgency and ownership.

  • Provide responsive and exceptional support to new and existing customers via email and phone.
  • Evaluate, troubleshoot, replicate and document product bugs for further escalation to Engineering.
  • Work cross-functionally with Customer Success Managers and Legal Engineers to create an exceptional post-deployment customer experience.
  • Identify and author knowledge base articles for product features and FAQ’s and how-to.
  • Leverage your customer interactions to help improve product roadmap and customer experience.
  • Develop and document best practices for support process improvements and triaging of product feedback and enhancements.

Key Skills:

  • 2+ years of experience in a customer service and/or technical support role.
  • Strong technical aptitude and exceptional communication skills (written and verbal).
  • An empathetic mindset with the drive to advocate for our customers.
  • Ability to appropriately prioritize and escalate customer issues.
  • Excellent troubleshooting and deep analytical skills.
  • Experience and desire to work cross-functionally.
  • Team and goal-oriented. High output; low ego.  
  • Live chat experience.
  • Basic knowledge of ServiceCloud or other customer service software.

Ironclad Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Ironclad Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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