Jackpocket Remote Jobs USA 2024 | Customer Support Associate

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About Jackpocket Remote Jobs USA 2024

Jackpocket is on a mission to create a more convenient, fun, and responsible way to order lottery tickets right from your phone. We are the first licensed third-party app in the U.S. that provides an easy, secure way to order official state lottery tickets. Lottery fans use Jackpocket to place orders for their favorite games, check lottery results, join lottery pools for better odds, and get automatic alerts when they win.

Jackpocket Remote Jobs USA 2024 Details

Company NameJackpocket
Job RoleCustomer Support Associate (Part-Time)
Job TypePart Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Company Websitewww.jackpocket.com

Job Description For Jackpocket Remote Jobs USA 2024

As a Customer Support Associate, you will serve as an expert resource for Jackpocket end users. You will handle incoming inquiries and requests across multiple channels with the goal of providing outstanding support and delivering the best customer experiences possible. The ideal candidate will have an outgoing personality, excellent communication skills, and experience with support platforms and social media channels.

  • Respond to all customer inquiries and support requests across multiple channels and ensure user’s needs are met and issues are resolved
  • Manage ID verifications, ACH requests, chargebacks, and other day to day operational functions
  • Communicate with end users via phone, voicemail, in app and web messaging, email, and social media and ensure positive customer experiences
  • Collaborate across internal functions and external third parties to resolve complex issues
  • Continually build and maintain expert level product knowledge


  • Prior B2C high volume support experience 
  • Proficiency with CS platforms such as Helpshift or Zendesk
  • Excellent communication skills both verbal and written
  • Bilingual proficiency in English and Spanish
  • Experience communicating with customers via social media, app store reviews, etc.
  • Familiarity with payment processing systems and dispute resolution (ACH, credit cards, chargebacks, etc.)
  • Willing and able to work flexible and/or extended hours (evenings/ overnight)

Jackpocket Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Jackpocket Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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