Jackpocket is on a mission to create a more convenient, fun, and responsible way to order lottery tickets right from your phone. We are the first licensed third-party app in the U.S. that provides an easy, secure way to order official state lottery tickets. Lottery fans use Jackpocket to place orders for their favorite games, check lottery results, join lottery pools for better odds, and get automatic alerts when they win.
Job Description For Jackpocket Remote Jobs USA 2024
As a Customer Support Associate, you will serve as an expert resource for Jackpocket end users. You will handle incoming inquiries and requests across multiple channels with the goal of providing outstanding support and delivering the best customer experiences possible. The ideal candidate will have an outgoing personality, excellent communication skills, and experience with support platforms and social media channels.
Respond to all customer inquiries and support requests across multiple channels and ensure user’s needs are met and issues are resolved
Manage ID verifications, ACH requests, chargebacks, and other day to day operational functions
Communicate with end users via phone, voicemail, in app and web messaging, email, and social media and ensure positive customer experiences
Collaborate across internal functions and external third parties to resolve complex issues
Continually build and maintain expert level product knowledge
Qualifications
Prior B2C high volume support experience
Proficiency with CS platforms such as Helpshift or Zendesk
Excellent communication skills both verbal and written
Bilingual proficiency in English and Spanish
Experience communicating with customers via social media, app store reviews, etc.
Familiarity with payment processing systems and dispute resolution (ACH, credit cards, chargebacks, etc.)
Willing and able to work flexible and/or extended hours (evenings/ overnight)
Jackpocket Remote Jobs USA 2024 Application Process
Eligible candidates are advised to open online Apply Link ( Link given bellow).
This link will open on new tab on your browser
Read carefully above job description and double click to apply online
Fill all your academic qualification, skill experience and other mandatory details.
Upload your resume.
Check the details before submitting.
If you are shortlisted, details will be shared through e-mail or phone call
interview and Venue details also will be shared to shortlisted candidates through e-mail.
We wish you the best of luck in your Jackpocket Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
