KeyMe Remote Jobs USA 2024 | Customer Experience Representative

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About KeyMe Remote Jobs USA 2024

KeyMe Locksmiths is the nation’s most trusted 24-hour emergency locksmith providing guaranteed service quality.

KeyMe locksmiths specialize in residential and commercial lockouts, lock repair and installation, vehicle key fob replacement, door re-keying, and key copying.

Our network of self-service kiosks are located in thousands of retail locations across the country supporting duplication of brass keys as well as sophisticated electronic keys such as RFID and vehicle transponder keys.

KeyMe Remote Jobs USA 2024 Details

Company NameKeyMe
Job RoleCustomer Experience Representative
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$16/Hour
Company Websitewww.key.me

Job Description For KeyMe Remote Jobs USA 2024

KeyMe’s Kiosk Customer Experience team is the public face of a fast-growing key-copying and locksmith startup. This is a vital role as the Customer Experience Representative is the face of our company to our customers. In this role, you’ll handle a high volume of calls, online chats, and emails from new and existing customers.

You’ll also be interacting with people who are in tough lockout situations who need fast, safe, and reliable help so empathy is an absolute must. The ideal KeyMe Customer Experience Representative is a problem solver, empathetic, patient, and loves to be of service.

  • Answering incoming customer calls regarding billing issues, product problems, service questions, and general client concerns
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller
  • Work with the management team to stay updated on product knowledge and be informed of any changes in company policies
  • Impact the company’s bottom line by problem-solving and turning frustrated clients into repeat customers
  • Keeping records of customer interactions, transactions, comments and complaints

How We Know You Can Do It

  • Proven experience in providing excellent service to customers. Startup experience not required!
  • Minimum 1-year experience in a call center environment or a satisfactory equivalent combination of education, training, and experience
  • High School graduation or evidence of having satisfactorily passed a High School Equivalency Program
  • You can think fast on your feet
  • You love talking to people and can stay calm when our customers are not
  • You know how to manage your time & multitask
  • Availability for evening, weekend and holiday shifts
  • Experience handling a high volume of calls and emails from customers or clients a plus
  • Experience using Zendesk, Twilio, and/or Google Docs a plus
  • Wifi connection 50MBPS of bandwidth available solely for employment use
  • Fluency in Spanish and English is preferred

KeyMe Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your KeyMe Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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