Lattice Remote Jobs USA 2024 | Technical Support Engineer

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About Lattice Remote Jobs USA 2024

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Lattice Remote Jobs USA 2024 Details

Company NameLattice
Job RoleTechnical Support Engineer
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$69,000 – $101,500/year
Company Websitewww.lattice.com

Job Description For Lattice Remote Jobs USA 2024

As a Technical Support Engineer, you’ll immerse yourself in the intricacies of the Lattice product, providing expert technical assistance and diligently troubleshooting customer issues with tailored solutions. Your role is pivotal in fostering trust, reliability, and support among our customers and team members, leveraging your deep understanding of our product and technical prowess.

Collaboration is at the heart of what we do. You’ll work closely with our engineering and product teams, advocating for customer needs while contributing to ongoing projects aimed at enhancing our support processes and tools.

Your mission is to be the initial point of contact for technical inquiries, driving resolution and actively participating in process enhancements to continually elevate the customer experience. If you’re passionate about delivering exceptional support and making a meaningful impact on both our internal teams and external clients, we welcome you to join us!

  • You’ll keep in close contact with front-line feedback by helping customers troubleshoot technical support topics; including HRIS and SCIM integrations, SAML, SSO, API, and SFTP through live chat, email, or phone
  • You’ll independently manage technical cases to ensure prompt resolution
  • You’ll improve processes based on data insights, focusing on documentation and engineering tasks
  • You’ll support the prioritization of engineering bugs and tasks and balance the needs of our customers
  • You’ll lead product feedback projects to improve operational efficiency
  • You’ll be a dedicated product partner with our Engineering and Product team to provide a customer-centric perspective
  • You’ll be a part of our Customer Care on-call incident response team and work with engineering on resolution communication to internal teams
  • May require 5-10% travel to allow individual teams and departments potential in-person events to strategize and team building

What You Will Bring to the Table

  • Your stellar communication skills enable you to effortlessly translate technical information into easily digestible solutions
  • You possess a genuine passion for ensuring our customers achieve both personal and professional success
  • You eagerly leverage data insights and anecdotal feedback from customers to continually elevate the quality of our interactions
  • You thrive on process improvement initiatives, constantly seeking innovative ways to enhance our operations and anticipating “What’s Next?”
  • Your proactive approach drives you to identify and implement effective solutions
  • You demonstrate robust skills in SQL, integrations, and database administration

Lattice Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Lattice Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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