Since 2007, LegitScript has been making the internet and payment ecosystems safer and more transparent.
We combine big data with a team of human experts skilled in merchant monitoring, internet monitoring, merchant certification, and high-risk products and services.
Job Description For LegitScript Remote Jobs USA 2024
The Client Relations Specialist is the first point of contact for certification clients, prospects, partners, and related public inquiries. Their role is to welcome new clients to LegitScript with professionalism and knowledge, build and strengthen relationships with existing clients, and assist applicants throughout the onboarding process.
Responds to inquiries via telephone and email from the general public and current or potential clients with regards to scope, application status, cost of services, etc.
Explains the certification process end to end to set client expectations.
Provides timely responses in writing or via telephone.
Demonstrates tact, diplomacy, and accuracy in all interactions.
In partnership with Client Relations teammates, maintains, updates, and utilizes Common Response documents and other Standard Operating Procedures (SOPs).
May perform administrative and/or research tasks when requested.
Utilizes internal tools including SalesForce to track and update client communication.
Contacts clients to let them know that their renewal is coming up and that they need to update their information.
Consults with internal Legal and Policy experts for irregular issues or escalations.
Supports with billing inquiries or issues.
What You’ll Bring:
Experience in B2B Client Relations role
Experience using SalesForce
Possesses excellent communication skills across all media (e.g., verbal, written).
Exhibits proficiency at handling interactions with tact and diplomacy.
Excellent time management and problem solving skills as well as the ability to use good judgment and make strong independent decisions.
Demonstrates an inspirational attitude that contributes to a positive team environment.
Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.
Well developed ability to speak, read, comprehend, and write English.
Open to candidates with a 4-year college degree or a comparable blend of education and experience. We value practical skills, strong work ethic, and passion for learning, regardless of formal education
LegitScript Remote Jobs USA 2024 Application Process
Eligible candidates are advised to open online Apply Link ( Link given bellow).
This link will open on new tab on your browser
Read carefully above job description and double click to apply online
Fill all your academic qualification, skill experience and other mandatory details.
Upload your resume.
Check the details before submitting.
If you are shortlisted, details will be shared through e-mail or phone call
interview and Venue details also will be shared to shortlisted candidates through e-mail.
We wish you the best of luck in your LegitScript Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.
