Level Home Remote Jobs USA 2024 | Customer Support Representative

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About Level Home Remote Jobs USA 2024

A home is defined by those who live inside. So we design products not just for the house but for the people who make it a home. The result? Technology that blends seamlessly into our everyday lives.

Level Home Remote Jobs USA 2024 Details

Company NameLevel Home
Job RoleTier 1 Multifamily Customer Support Representative
Job TypeFull Time
Job LocationRemote US
EducationHigh School diploma/ Bachelor Degree/ Associate Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.level.co

Job Description For Level Home Remote Jobs USA 2024

This is a technical support role that is critical to the customer experience and success of the company. As a Tier 1 Multifamily Customer Support Representative, you are responsible for discovering, triaging, and resolving customer issues. You will escalate complex issues to our Tier 2 team following our standards and procedures. The ideal candidate has a passion for helping others and strives to continuously improve the customer experience.

  • Provide exceptional omnichannel (voice and email) support to Level Home’s multifamily customers. 
  • Meet and exceed established KPIs and performance metrics
  • Effectively and efficiently manage ticket queues to comply with current SLA guidelines

Success Characteristics: 

  • Advocate for the customer experience. Someone that is aware of the customer’s pain points with the product and compassionate of frustrations experienced.
  • Able to adapt to new processes and products. Eager to learn and contribute to resources and communicate ideas
  • Has a team-first mentality when working with other members.
  • Able to work in a fast-paced environment with dynamic requirements and priorities
  • Able to exercise judgment within defined procedures to determine appropriate action plans and resolutions
  • Attention to detail and commitment to managing problems through resolution
  • Working knowledge of CRM and ticketing tools, specifically Salesforce Service Cloud
  • Strong organizational and time management skills
  • Professional written and verbal communication skills
  • One to two years of experience as a technical support professional in a hi-tech or consumer electronics industry
  • High School diploma with prior work experience in hi-tech or consumer electronic industry or Associate Degree preferred

Working Conditions & Requirements:

  • Understanding and adherence to Support / Operations Best Practices
  • Consistency. Able to maintain reliable and predictable attendance
  • Natural and regular stressors occur on the job
  • Sitting and/or standing at a desk for an 8-hour shift – working from your laptop, attending meetings, and being able to use your hands to type and use a computer mouse.
  • Must have a quiet working environment with little to no background noise or interruptions.
  • Internet access and download speeds of at least 100mbps are required. 
  • May be asked to drive or travel by car, air, or other transportation for business purposes.
  • Must report to work unimpaired

Level Home Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Level Home Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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