Lincoln Electric Remote Jobs USA 2024 | Customer Representative

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About Lincoln Electric Remote Jobs USA 2024

Lincoln Electric is the world leader in arc welding, robotic welding systems, plasma and oxyfuel cutting equipment and brazing and soldering alloys.

Headquartered in Cleveland, Ohio, Lincoln has a worldwide network of manufacturing, distribution, sales and technical support covering more than 160 countries.

Lincoln Electric Remote Jobs USA 2024 Details

Company NameLincoln Electric
Job RoleCustomer Representative
Job TypeFull Time
Job LocationRemote US
EducationHigh school education/Bachelor Degree
Career LevelEntry Level
Salary$36,504 – $52,936/year
Company Websitewww.lincolnelectric.com

Job Description For Lincoln Electric Remote Jobs USA 2024

As a key contributor to the success and growth of the company, the Customer Representative plays a vital role in providing exceptional customer service. Their primary objective is to ensure customer satisfaction by promptly addressing customer requests, inquiries, and issues through multiple communication channels, including phone, email, and chat.

In addition, customer representatives are responsible for processing orders, tracking shipments, and providing customers with accurate and up-to-date information about products or services.

  • Manage customer accounts.
  • Review, analyze and process domestic customer orders into an online order entry system.
  • Process customer orders changes or cancellations
  • Handle customer inquiries using various methods of communication: email, phone, SalesForce
  • Confirm inventory using the “Available to Promise” inventory system to meet customer requirements and assure on time deliveries.
  • Accept orders within the credit limit for “low risk” customers.
  • Price orders according to Company pricing policies, including special discounts, extra charges and special prices that may need to be made by manual adjustments.
  • Evaluate and coordinate with Distribution Center and customer shipping schedules.
  • Communicate with customers on order disposition, completion status changes that occur continuously throughout the order process.
  • Expedite customer orders with a variety of manufacturing and traffic personnel, utilizing good judgment and comprehensive knowledge of available internal resources to resolve challenges.
  • Redeploy available product to meet commitments to customers based on parameters established by the Finished Goods Department
  • Investigate and resolve problems outside the scoop of warranty issues (i.e., loading/shipping/billing errors) to ensure customer requirements are satisfied.
  • Prepare necessary credit and debit memos.
  • Process returns per the stablished return policy.
  • Maintain and update Customer Master with correct information.
  • Maintain and update customer special pricing in online order entry system.
  • Handle field sales office inquiries
  • Meet with personnel of key distributors.
  • Other duties as assigned.
  • Assumes additional responsibilities as needed or directed in support of the Company’s 2025 Strategy.

BASIC REQUIREMENTS:

  • High school education or equivalent experience
  • Knowledge or the ability to learn, entire order entry system, pricing policies and product lines.
  • Ability to perform extremely detailed work with a high degree of accuracy in a high-volume environment.
  • Must have demonstrated the ability to perform effectively as a team player and carry out assignments accurately, with a constantly changing series of priorities.
  • Able to prioritize work to meet deadlines.
  • An uncompromising attitude toward quality and customer service is essential.
  • Dedication to constant improvement is required.
  • Excellent organizational skills
  • Excellent verbal and written communication skills
  • Excellent attendance and “on time” record

Lincoln Electric Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Lincoln Electric Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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