Lovesac Remote Jobs USA 2024 | Customer Service Agent

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About Lovesac Remote Jobs USA 2024

Love. It’s the name we live up to. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone.

We purposefully and meaningfully weave DEI into every aspect of our business. We seek to promote love, inclusion, and happiness in all that we do.

Lovesac Remote Jobs USA 2024 Details

Company NameLovesac
Job RoleCustomer Service Agent
Job TypeFull Time
Job LocationRemote US
EducationHigh School diploma/Bachelor Degree
Career LevelEntry Level
Salary$20.11 – $23.53/Hour

Job Description For Lovesac Remote Jobs USA 2024

As our Customer Service Agent, you are responsible for supporting our retail, web and customer services by providing customer support to our online visitors via chat, phone and email. As a Customer Service Agent, you have a passion for the product and use your knowledge to sell, help and educate our customers. You are a proven sales driver and strive to exceed goals.

  • Responsible to meet or exceed all goals and key performance indicators (KPIs).
  • Demonstrates competencies in customer focus, problem solving, relationship building influencing and results focus.
  • Provides customer satisfaction within 24 hours through effectively and timely resolution of a variety of customer inquiries.
  • Increases revenue through the execution of various sales initiatives.
  • Uses resource documentation for reference and training tools provided to deliver exceptional customer service.
  • Meets productivity and quality standards as outlined in your key performance indicators (KPIs).
  • Completes training requirements to stay current on existing and new systems and products, to grow skills, and to maintain proficiency on Lovesac values and organizational requirements.
  • Handles all customer service issues professionally capable of achieving a collaborative resolution.
  • Able to identify issues and determine when to appropriately escalate.
  • Assists the team and management with projects and tasks as needed.
  • Maintains a calm demeanor and manages issues professionally and respectfully in accordance with our company standards.
  • Acts with integrity and trust at all times, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company.
  • Perform any other duties as requested by management

Requirements & Qualifications

  • High School diploma required.
  • Minimum of 1-year experience in a Call Center environment or comparable Customer Service experience.
  • Must be flexible to work various shifts as needed, including evening, holidays and weekends.
  • Proficiency utilizing MSOffice utilizing Word, Excel; PowerPoint a plus, POS systems and experience w/NetSuite a plus.
  • Capable and willing to learn new systems and processes.
  • Able to prioritize with proven time management skills and adaptable to a changing business environment.
  • Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions.
  • Able to multitask and manage multiple projects simultaneously while meeting deadlines consistently.
  • Ensure accuracy and provide correct information to customers to resolve issues and meet client expectations.
  • Must have solid analytical and problem-solving skills.
  • Able to thrive in a collaborative environment and work cross functionally throughout the organization and with external customers.
  • Must be able to collaborate cross functionally with internal and external customers.
  • Comply at all times with the standards, procedures and policies in the Lovesac Employee Handbook.
  • Able to embrace change, manage responsibilities and create efficiencies.
  • Continuous mindset of customer centricity to drive business results and engagement with the brand.
  • Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Able to move objects (including medium to large furniture items up to 25 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse.
  • Consistent ability to work both remotely and report into Corporate Headquarters or designated showroom, as required and in accordance with Lovesac policies, CDC and State Guidelines.
  • Must reside within 50 miles of a Lovesac Showroom location.
  • Able to travel as required by the manager to out of town meetings and conferences using various forms of transportation.
  • Must possess a strong work ethic and exemplify The Lovesac Values:

Lovesac Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Lovesac Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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