Lumen Remote Jobs USA 2024 | Customer Success Advocate

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About Lumen Remote Jobs USA 2024

Lumen connects the world. We digitally connect people, data and applications – quickly, securely and effortlessly.

Everything we do at Lumen takes advantage of our network strength.

From metro connectivity to long-haul data transport to our edge cloud, security, and managed service capabilities, we meet our customers’ needs today and as they build for tomorrow.

Lumen Remote Jobs USA 2024 Details

Company NameLumen
Job RoleCustomer Success Advocate
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$33670 – $51980/year
Company Websitewww.lumen.com

Job Description For Lumen Remote Jobs USA 2024

As a Customer Success Advocate I you will play a crucial role in ensuring customer satisfaction and retention with our mid-size businesses. They are responsible for building and maintaining strong relationships with customers, addressing their needs, and ensuring their success with the company’s products or services. One exciting aspect of this role is the opportunity to make a real impact on the business by driving customer loyalty and advocacy.

A successful Customer Success Advocate I can help reduce churn, increase revenue, and improve the company’s reputation. In this role, you would work closely with other departments,  to ensure a seamless customer experience and to provide valuable feedback to improve the company’s offerings. The role reports directly to the manager of Customer Success and is considered an individual contributor.

  • Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand-offs, and empower customers to self serve
  • Leverage and manager overall customer metrics, which include customer usage data, health indicators (discounts credits, orders, churn propensity scores, NPS), and renewal dates with a holistic view that aligns with customer objectives/success metrics
  • Evaluate current product and portal adoption maturity level (depth and breadth) and address roadblocks by leveraging digital marketing slicks, adoption articles and other templates.
  • Implement revenue management practices, driving accountability and alignment of operations and financial goals; revenue retention and growth strategies which include value realization, renewal execution, risk management and customer growth/expansion
  • Communicate, escalate, and drive mitigation plans cross-functionally to de-risk accounts, handle urgent customer concerns and escalate internally when necessary (i.e., Service Improvement Plans)
  • Partner with sales, delivery & support to ensure successful deployment of solutions and services including periodic first bill reviews and audits to minimize billing disputes
  •  Leverage renewals to influence customer technology evolution while incorporating on-net migrations that improve Lumen profit margins (Renewal and re-rate implementation via contract end-date management)

What We Look For in a Candidate

Required Qualifications:

  • Experience: At least 2 years in customer success or account management
  • Academic Qualification: Bachelor’s Degree or comparable work experience
  • Helped and cared for large business clients with empathy and integrity
  • Effective at communicating and relating to customers
  • Skilled in solving customer problems within internal rules and procedures

Preferred Qualifications:

  • Familiarity with MS Office suites
  • Capability to rapidly acquire various software, web-based platforms, and systems for data access
  • Technical skill to learn the fundamentals of data networking technologies, products, and features
  • Effective communication and interpersonal skills with capacity to establish rapport within customer accounts
  • A good skill to be accurate and meticulous with the details and to organize things in a systematic way

Lumen Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Lumen Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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