MCI Remote Jobs USA 2024 | Remote Mortgage Customer Service Representative

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About MCI Remote Jobs USA 2024

MCI is the holding company for a diverse lineup of tech-enabled business service operating companies. Driving modernization through digitalization, MCI ensures clients Do More For Less.

MCI organically grows, acquires and operates companies that have synergistic product and service portfolios, including but not limited to customer contact center management, business process outsourcing, Omnichannel CX deployment, IT Services, customer software and app development, customer experience management, customer service & technical support, inside sales, collections/account receivable management, and BPO-as-a-service (BPOaaS).

MCI Remote Jobs USA 2024 Details

Company NameMCI
Job RoleRemote Mortgage Customer Service Representative
Job TypeFull Time
Job LocationRemote US
EducationHigh School Diploma/ Bachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.mci.world

Job Description For MCI Remote Jobs USA 2024

This position supports customer service for mortgage customers.  This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience.  You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.

  • Handle inbound customer calls in a courteous, timely, and professional manner
  • Listen to customers, understand their needs, and resolve customer issues
  • Escalate customer issues to the appropriate staff and managerial for resolution as needed
  • Ensure first call resolution through problems solving and effective call handling
  • Follow the processes of the Client program and perform all tasks in a courteous and professional manner
  • Utilize knowledge base and training to accurately answer customer questions
  • Create and maintain customer CRM records with accurate call details
  • Accurately document call resolution in appropriate systems
  • Strictly follow client process for handling financial issues and inquiries
  • Comply with requirements surrounding confidential information and personal information
  • Follow all required scripts, policies, and procedures
    Adhere to all attendance and work schedule requirements including all scheduled training

CANDIDATE QUALIFICATIONS

Required

  • Must be 18 years of age
  • High School Diploma or Equivalent
  • The ability to multi-task using multiple screens and systems while talking on the phone with customers.
  • The ability to type swiftly and accurately 30-45 Words per minute
  • The ability to read and speak English fluently
  • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet
  • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint)
  • Excellent organizational, written, and oral communication skills
  • The ability to multi-task across multiple systems and screens while speak to customers.
  • Must be customer service oriented (empathetic, responsive, patient, and conscientious)
  • Strong team orientation and customer focus with a positive attitude
  • Highly reliable with the ability to maintain regular attendance and punctuality
  • Aptitude for issue identification and problem solving
  • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
  • An aptitude for conflict resolution and problem solving
  • The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling
  • Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred 

  • Relevant experience in banking or financial services is a plus
  • Experience with data-entry utilizing a computer – proven professional writing and communication abilities to be able to support the customer is a plus

MCI Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your MCI Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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