Merative Remote Jobs USA 2024 | Technical Support Analyst

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About Merative Remote Jobs USA 2024

Merative is a data, software and technology partner for the health and government social services industries, working with providers, health plans, employers, life sciences companies and governments.

With trusted technology and human expertise, the company works with clients to drive real progress.

Merative helps clients orient information and insights around the people they serve to improve decision-making and performance.

Merative Remote Jobs USA 2024 Details

Company NameMerative
Job RoleTechnical Support Analyst
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
SalaryNot Mentioned
Company Websitewww.merative.com

Job Description For Merative Remote Jobs USA 2024

The primary responsibility of the Technical Support Analyst is to provide advanced technical support and act as an escalation resource for internal and external customers in the support of Merge Healthcare products.

  • Takes a self-directed role in the support and resolution of technical issues within the installed base 
  • Takes inbound calls and makes outbound calls 
  • Assess complex problems, collects data, establish facts, and documents detailed and accurate information about issues, troubleshooting steps and resolution into CRM 
  • Owns the customer support experience and resolves customer satisfaction issues by designing & implementing solutions to complex technical problems 
  • Escalates, owns, and remains focused in driving the resolution of issues through the appropriate channels and teams members, using highly effective communication skills 
  • Improves customer satisfaction and company profitability by responding quickly to issues, providing frequent and informed updates and resolving issues in a timely manner 
  • Provides direct input to help continue building the internal and customer facing knowledgebase by documenting root cause & solution details for technical support issues 
  • Performs preventative maintenance activities & remote software upgrades to ensure system stability for customers 

 Basic Qualifications – Required 

  • Strong knowledge of computer hardware such as: workstations, servers & storage devices required 
  • Strong knowledge of workstation & server OS platforms required 
  • Strong knowledge of network infrastructure and communication protocols required 
  • Strong customer service, documentation & communication skills required 
  • Ability to manage & prioritize multiple work assignments with minimal supervision required 
  • Ability to work cohesively and effectively in a team environment with employees from all levels within an organization required 

Basic Qualifications – Preferred 

  • 1-3 years experience using/administering medical information systems such as: RIS, PACS, HIS or EMR solutions. 
  • Understanding of clinical workflow in a medical imaging environment. 
  • Familiarity with database technologies such as: SQL, DB2 & Oracle 
  • Familiarity with DICOM and/or HL-7 standards. 
  • Familiarity with basic scripting languages such as: Bash, Korn, VB, Java & Perl. 

 Education Requirements 

  • Degree from a Technical College/University or equivalent experience 
  • Bachelor’s Degree preferred in one of the following areas: Biomedical Engineering, Computer Science, Software Engineering, Computer Engineering or Medical Informatics

Merative Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Merative Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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