Mixpanel Remote Jobs USA 2024 | Support Engineer

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About Mixpanel Remote Jobs USA 2024

Mixpanel is an event analytics platform that allows anyone to get answers from their customer and revenue data in seconds.

It offers powerful real-time charts and visualizations of how people interact with your digital products and company.

With insights into behaviors like conversion and retention, teams can collaborate more effectively and make informed decisions. Regardless of technical expertise, builders can double down on what’s working, cut what isn’t, and spend more time on their best ideas with Mixpanel.

Mixpanel Remote Jobs USA 2024 Details

Company NameMixpanel
Job RoleSupport Engineer
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Company Websitewww.mixpanel.com

Job Description For Mixpanel Remote Jobs USA 2024

The right candidate is an avid learner, an advocate for customers, and a collaborative teammate. The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions.  We’ve had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers as well as take on leadership roles in the Support organization.

The core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices and debugging technical issues. You’ll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics and mentor new team members.

  • Become a Mixpanel product expert – you will help users understand our reports and features, help them use our APIs and SDKs, share best practices and resolve account issues
  • Respond to customer inquiries, primarily via Zendesk email or online chat and occasionally over phone calls
  • Investigate and document bugs and feature requests to share with our Product and Engineering teams
  • Provide feedback regarding internal support processes, product functionality and customer education resources to improve the customer experience
  • Shape the product by regularly working closely with PM’s, engineers, and designers to incorporate customer learnings into change

We’re Looking For Someone Who Has

  • Patience in communication and teaching – you love to enable others and see them succeed
  • Excellent problem solving and analytical skills
  • Ability to communicate technical concepts effectively in a clear, friendly writing style
  • Ability to be resourceful and resilient when faced with ambiguity and new challenges
  • Dedication to developing expertise in a complex and constantly evolving product
  • Interest and aptitude to develop technical skills and learn new technologies

Bonus Points

  • Programming experience, understanding of web technologies and interacting with APIs
  • Experience with debugging and collaborating with engineering to resolve complex technical issues, especially with JavaScript, Python, or mobile technologies
  • Experience with Mixpanel or other analytics tools

Mixpanel Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Mixpanel Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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