Modern Health Remote Jobs USA 2024 | Member Support Associate

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About Modern Health Remote Jobs USA 2024

Modern Health is the comprehensive global mental health solution offering employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs – all within a single platform.

Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time.

Modern Health empowers companies to help all their employees be the best version of themselves and believes in meeting people wherever they are in their mental health journey.

Modern Health Remote Jobs USA 2024 Details

Company NameModern Health
Job RoleMember Support Associate
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$46,538 – $73,000 Annually

Job Description For Modern Health Remote Jobs USA 2024

Join a mission driven Member Operations team that is focused on enhancing and supporting the member journey. The ideal candidate thrives in an environment where they are able to both help individual members and build our operational processes that will enable their function to scale. They appreciate the complexity of a member’s mental health journey and will go above and beyond to make it the best possible experience. They love solving complex technical problems, analyzing member trends, and working cross-functionally with other stakeholders. The role will be on the Member Support team and will report to the Member Support Manager.

  • Develop a deep understanding of the Modern Health member journey and the various support touch points along the way
  • Be the expert on the technical side of the Modern Health product and service offering
  • Support members and ensure they are receiving the best level of care in a timely manner
  • Manage member escalations and find creative solutions to get them access to care
  • Assist in developing a long-term support strategy that can enable large enterprise sized launches
  • Make recommendations to improve effectiveness and efficiencies or our tools through development and adoption of best practices and standardized procedures
  • Complete other special projects as needed

Who You Are

  • 1-2 years of support experience at an a technology or healthcare company; early stage start-up experience preferred
  • Ability to create clear and thoughtful documentation
  • Experience and comfort utilizing a CRM like Zendesk and/or Talkdesk
  • Empathetic and loves helping others, especially when it comes to their mental health journey
  • Strong verbal and written communication skills
  • Works well with different kinds of people and is great at building relationships
  • Excellent organizational skills and a keen eye for detail
  • Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency
  • Enthusiastic and methodical when it comes to problem solving and then leveraging data to come up with creative and impactful solutions

Modern Health Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Modern Health Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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