Nelnet Remote Jobs USA 2024 | Customer Service Advisor

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About Nelnet Remote Jobs USA 2024

Nelnet is a leading student loan servicer – but we’re even more than that. We provide payment technology for over 1,300 higher education institutions and 11,500 K-12 schools. We deliver world-class fiber internet, TV, and phone services to residents of Nebraska and Colorado.

We help borrowers achieve their educational goals with private student loan and refinance solutions. And we help businesses boost their performance with our cutting-edge technology and trusted expertise.

Nelnet Remote Jobs USA 2024 Details

Company NameNelnet
Job RoleCustomer Service Advisor – Remote – Brownsville, TX
Job TypeFull Time
Job LocationRemote US
EducationBachelor Degree
Career LevelEntry Level
Salary$17.20/hour
Company Websitewww.nelnet.com

Job Description For Nelnet Remote Jobs USA 2024

In your role as a Customer Service Advisor you will serve as the face of Nelnet to our customers. Your primary responsibility includes helping customers with their student loans inquiries, whether it be general questions, payment processing or payment options.

Respond to incoming borrower interactions (inbound & outbound calls, chat, email, text) and provided follow-up on inquires as needed.

  • Interact with customers on their accounts, including inbound and outbound phone calls
  • Contact customers on accounts, including outbound customer contact when appropriate.
  • Maintain and ensure integrity of data and sensitive information
  • Work with our customers across multiple platforms simultaneously to address questions and resolve issues
  • Accurately update information on customer accounts
  • Utilize your developed ability to communicate effectively with both customers and your team
  • Perform other tasks related to resolving customer needs by displaying ownership and de-escalating calls/contacts
  • Research to provide customer inquiries with resolutions in accordance with established laws, regulations, and policies
  • Commit to Performance Based Organization (PBO) & Easy To Do Business With (ETDBW) philosophy
  • Contribute to Continuous Process Improvement

EDUCATION: 

  • High school degree or equivalent preferred

EXPERIENCE: 

  • This is an entry level role. 
  • 1+ year of customer service experience and/or general office experience preferred. 
  • Experience in retail or other customer facing positions or job that require a high degree of providing excellent customer experience desired.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

  • Ability to learn and retain knowledge of student loan industry
  • Service Excellence
  • Strong oral and written communication skills
  • Listening comprehension, reading comprehension
  • Teamwork
  • Accuracy/Attention to Detail
  • Work with MS Office
  • Business Math
  • Problem Solving
  • Managing Multiple Priorities

Nelnet Remote Jobs USA 2024 Application Process

  • Eligible candidates are advised to open online Apply Link ( Link given bellow).
  • This link will open on new tab on your browser
  • Read carefully above job description and double click to apply online
  • Fill all your academic qualification, skill experience and other mandatory details.
  • Upload your resume.
  • Check the details before submitting.
  • If you are shortlisted, details will be shared through e-mail or phone call
  • interview and Venue details also will be shared to shortlisted candidates through e-mail.
  • Note : Apply the job before link Expires

We wish you the best of luck in your Nelnet Remote Jobs USA 2024. May your talents shine, and may you find the perfect opportunity that not only meets your professional goals but also brings joy to your everyday work.

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